Financial Center Manager

Fulton Bank; Hanover (MD); On-site; USD 65,000 - 108,000; Full time

Job summary

Fulton Bank in Hanover, MD is seeking a full-time leader to oversee the financial center at Arundel Preserve, guiding sales growth, service excellence and a culture of success while coordinating talent and operations.

You will drive performance through the CRM, coach staff, engage with the community, and ensure compliance, risk management and efficient processes to meet branch goals. Salary ranges disclosed reflect geographic considerations.

Qualifications

• Bachelor's degree is required.
• 5+ years in Banking, Financial Services, or sales.
• 3+ years leading sales, operations, or risk management.

Responsibilities

• Drive Sales Performance: Utilize Fulton’s sales process and CRM to achieve and exceed sales growth for consumer and small business clients.
• Leadership and Coaching: Coach Financial Center employees toward goal attainment and sustained performance excellence.
• Business Development and Community Engagement: Build a network within the local community and promote small business banking products and services.
• Operational Excellence: Oversee processes ensuring compliance with risk management and regulations.
• Manage and Develop Talent: Recruit, guide, and evaluate the financial center team, monitor performance and workflow.
• Strategic Leadership: Contribute to broader business initiatives and partner with Corporate segments to drive improvements.

Skills

Sales leadership

Talent development

Small business banking

CRM usage

Education

Bachelor's Degree

Job description

This is a full-time career opportunity (approximately 40 hours per week) based out of our Hanover, MD (Arundel Preserve) financial center at 7692 Dorchester Blvd. Must be available to be scheduled around branch operation hours (no Sundays).

The primary responsibilities as the leader of a financial center/s are to lead all aspects of financial center performance and to drive sales growth and service excellence while fostering a culture of success. Incumbents will focus on talent development, individual and team sales performance with consumer and small business clients, community engagement, operational excellence, and strategic leadership to achieve and surpass the financial center's goals and overall success for Fulton.

• Drive Sales Performance: Utilize Fulton’s sales process and the Customer Relationship Management (CRM) tool to align key activities and behaviors needed to achieve and exceed sales growth for both new and existing customers within the consumer and business segments. Establish employee performance expectations and development plans to identify areas for improvement and set clear, actionable goals. Leveraging the CRM, cultivate meaningful relationships with customers, whether onboarding new clients or nurturing existing relationships, with a consistent approach to foster trust and loyalty. Handle complex customer inquiries with tact and efficiency.
• Leadership and Coaching: Actively utilize Fulton coaching models and feedback mechanisms to guide Financial Center employees towards goal attainment and sustained performance excellence. This role involves consistent coaching and mentoring of employees to help them realize their full potential. Through personalized guidance, role play, customized learning and support, empower the team to overcome challenges, develop key competencies, and excel in their roles.
• Business Development and Community Engagement: Build and maintain a strong network within the local community. Engage with individuals, small businesses, and community organizations, identifying opportunities to promote our small business banking products and services. Participate in networking and in community activities including non-profit board/committee positions to position Fulton as a valuable partner within the community. Be active on non-profit boards / committees in the community.
• Operational Excellence: Oversee the implementation of internal processes and procedures, ensuring compliance with all risk management initiatives and regulations. Evaluate and optimize the efficiency of our operations to maximize profitability and deliver an exceptional customer experience. Handle escalated customer issues with professionalism and efficiency.
• Manage and Develop Talent: Plan, assign, and evaluate the work of the financial center team. This involves screening and selecting top-notch candidates, providing guidance and coaching, establishing clear goals and objectives for each team member. Monitor volume, workflow, and quality, and manage performance, including performance appraisals and pay recommendations, to ensure that the team is motivated and performing at their best.
• Strategic Leadership: Extend beyond financial center and contribute to broader business and corporate initiatives. Consistently reinforcing our strategic goals to the team and stakeholders, leading through organizational change, and partnering with the Commercial segment will be integral. Champion cultural activities and participate in focus groups and task forces to drive continuous improvement.

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures and ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Education

Bachelor's Degree or the equivalent experience. Specialty: Business or other applicable. (Required)

Experience

5 or more years Banking, Financial Services, or sales. (Required)

3 or more years leading sales, Operations, or Risk Management. (Required)

Knowledge, Skills, and Abilities

• Ability to motivate a sales team, set expectations and drive accountability (Required)
• Small Business Banking acumen (Required)
• Passion and enthusiasm to meet and exceed goals (Required)

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $64,700.00 - $107,900.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.