Financial Center Manager

Fulton Financial; Hackensack (NJ); Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

401(k) match

Paid time off

Educational assistance

Wellness program

Job summary

Fulton Bank in Hackensack, NJ is seeking an experienced leader to drive sales and service excellence at our financial center. You will focus on talent development, coaching, and achieving branch goals while expanding relationships with consumer and small business clients.

The role requires 5+ years in banking or sales and 3+ years in leadership, with a Bachelor's degree. We offer comprehensive benefits and a strong community focus in a full-time capacity.

Qualifications

• Bachelor's degree required; business-related preferred.
• 5+ years in banking or sales experience.
• 3+ years leading sales, operations, or risk management.
• Strong leadership and coaching skills.

Responsibilities

• Drive Sales Performance using Fulton’s CRM to exceed growth targets in consumer and business segments.
• Leadership and Coaching: guide Financial Center employees to goals and development.
• Business Development and Community Engagement: network locally and promote small business banking products.
• Operational Excellence: oversee processes, ensure compliance, improve efficiency.
• Manage and Develop Talent: coach, set goals, evaluate performance and pay.
• Strategic Leadership: contribute to broader corporate initiatives and drive change.

Skills

Motivate sales team

Small business banking

Collaboration

Client relationships

Education

Bachelor's Degree in Business or related field

Job description

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity (approximately 40 hours per week) based out of our Hackensack, NJ financial center at 120 River Street. Must be available to be scheduled around branch operation hours (no Sundays).

The primary responsibilities as the leader of a financial center/s are to lead all aspects of financial center performance and to drive sales growth and service excellence while fostering a culture of success. Incumbents will focus on talent development, individual and team sales performance with consumer and small business clients, community engagement, operational excellence, and strategic leadership to achieve and surpass the financial center's goals and overall success for Fulton.

Responsibilities

• Drive Sales Performance: Utilize Fulton’s sales process and the Customer Relationship Management (CRM) tool to align key activities and behaviors needed to achieve and exceed sales growth for both new and existing customers within the consumer and business segments. Establish employee performance expectations and development plans to identify areas for improvement and set clear, actionable goals. Leveraging the CRM, cultivate meaningful relationships with customers, whether onboarding new clients or nurturing existing relationships, with a consistent approach to foster trust and loyalty. Handle complex customer inquiries with tact and efficiency.
• Leadership and Coaching: Actively utilize Fulton coaching models and feedback mechanisms to guide Financial Center employees towards goal attainment and sustained performance excellence. This role involves consistent coaching and mentoring of employees to help them realize their full potential. Through personalized guidance, role play, customized learning and support, empower the team to overcome challenges, develop key competencies, and excel in their roles.
• Business Development and Community Engagement: Build and maintain a strong network within the local community. Engage with individuals, small businesses, and community organizations, identifying opportunities to promote our small business banking products and services. Participate in networking and in community activities including non-profit board/committee positions to position Fulton as a valuable partner within the community. Be active on non-profit boards / committees in the community.
• Operational Excellence: Oversee the implementation of internal processes and procedures, ensuring compliance with all risk management initiatives and regulations. Evaluate and optimize the efficiency of our operations to maximize profitability and deliver an exceptional customer experience. Handle escalated customer issues with professionalism and efficiency.
• Manage and Develop Talent: Plan, assign, and evaluate the work of the financial center team. This involves screening and selecting top-notch candidates, providing guidance and coaching, establishing clear goals and objectives for each team member. Monitor volume, workflow, and quality, and manage performance, including performance appraisals and pay recommendations, to ensure that the team is motivated and performing at their best.
• Strategic Leadership: Extend beyond financial center and contribute to broader business and corporate initiatives. Consistently reinforcing our strategic goals to the team and stakeholders, leading through organizational change, and partnering with the Commercial segment will be integral. Champion cultural activities and participate in focus groups and task forces to drive continuous improvement.

Education

Bachelor's Degree or the equivalent experience. Specialty: Business or other applicable. (Required)

Experience

5 or more years Banking, Financial Services, or sales. (Required)

3 or more years leading sales, Operations, or Risk Management. (Required)

Knowledge, Skills, and Abilities

• Ability to motivate a sales team, set expectations and drive accountability (Required)
• Small Business Banking acumen (Required)
• Collaboration skills (Required)
• Passion and enthusiasm to meet and exceed goals (Required)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

The salary range for this position is $64,700.00 - $107,900.00 annually.

Benefits

• Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify.
• medical plans with prescription drug coverage;
• flexible spending account or health savings account depending on the medical plan chosen;
• dental and vision insurance;
• life insurance;
• 401(k) program with employer match and Employee Stock Purchase Plan;
• paid time off programs including holiday pay and paid volunteer time;
• disability insurance coverage and maternity and parental leave;
• adoption assistance;
• educational assistance and a robust wellness program with financial incentives.

NMLS

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

EEO Statement

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.