Financial Center Manager

Bank of America; Everett (WA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Discretionary incentive

Benefits eligible

Job summary

Bank of America in Snohomish, WA is seeking a results-driven leader to manage client relationships, coaching and driving operations excellence across market teams. The role emphasizes inclusive leadership, talent development, and delivering exceptional client experiences while aligning with regulatory requirements.

Responsibilities include sourcing and developing talent, guiding client traffic, and ensuring performance through data-driven management routines.

Qualifications

• Minimum one year of leadership experience with coaching/training or motivating a work team.
• Ability to learn and adapt to new information and technology platforms.
• Complies with laws and regulations and follows bank processes.

Responsibilities

• Develops talent, including proactive sourcing of candidates; manages client traffic and fosters client retention.
• Creates a world-class client experience environment and drives operational excellence through team engagement.
• Manages organizational priorities and executes market-level initiatives prescribed by market leaders.

Skills

People leadership

Coaching

Client service

Performance management

Talent development

Recruiting

Education

High School Diploma / GED

Tools

CRM systems

Job description

Job Description:

At the company, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. the company is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At the company, you can build a successful career with opportunities to learn, grow, and make an impact.

Responsibilities:

• Develops talent, including proactive sourcing of candidates Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through formalized management routines and coaching Creates a world class client experience environment Manages market-level initiative prescribed by market leaders Drives operational excellence by engaging employees on business strategy Manages organizational priorities and effective execution

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At the company, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks People Manager & Coach: Knows and develops team members through coaching and feedback Financial Steward: Manages expenses and demonstrates an owner's mindset Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client Collaborates effectively to get things done, building and nurturing strong relationships Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed Communicates effectively and confidently and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Applies strong critical thinking and problem-solving skills to meet clients' needs Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manages time and capacity Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment Can interpret performance results, find opportunities to drive success and hold others accountable to results Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications:

• One year of management experience including hiring, coaching and developing direct reports Experience in financial services and knowledge of financial services industry, products and solutions Experience working in an environment with individual and team goals where goals were routinely met or exceeded Bilingual skills

Skills:

• Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:1st shift (United States of America)

Hours Per Week:40

Pay Transparency details

US - WA - Snohomish - 903 2nd St - SNOHOMISH BC (WA4140)

Pay and benefits information

Pay range

$76,500.00 - $109,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.