Financial Center Associate (Teller)

Mid Penn Bank; Tower City (Schuylkill County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical plans

FSA

Dental insurance

Vision insurance

Life insurance

401(k) match

PTO

Paid holidays

Disability insurance

Parental leave

Tuition reimbursement

Employee assistance program

Mentorship

Career development

University programs

Job summary

Mid Penn Bank in Tower City, PA, seeks a Financial Center Associate to support daily financial center activities and deliver superior customer service. You will cash checks, receive deposits, balance a cash drawer, and guide customers to the right specialists for additional services.

The role emphasizes relationship-building, sales referrals, and accurate record-keeping, with opportunities to promote the bank’s products and services and ensure compliance with policies.

Qualifications

• High school diploma or equivalent.
• Cash handling and customer service experience preferred.

Responsibilities

• Handle deposits and cash transactions accurately within policy.
• Greet customers and promote banking products and services.
• Refer customers to appropriate department for specialized services.
• Balance cash drawer daily and maintain accurate records.
• Provide safe deposit and ATM services as needed.
• Utilize CRM to track sales and service activities.

Skills

Cash handling

Customer service

Sales

CRM knowledge

Office equipment

Driver's license

Education

High school diploma or equivalent

Job description

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Financial Center Associate to join our team in Tower City, PA.

We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being.

Position Overview

The Financial Center Associate is responsible for performing a variety of duties to support the daily financial center activities of a community bank while adhering to corporate, regulatory and audit guidelines. This individual will cash checks, receive deposits, process other transactions as authorized and within policy, balance a cash drawer, and maintain accurate records. In addition, the Financial Center Associate will ensure the delivery of superior service which includes promoting the organization's products and services and directing customers to the appropriate employee or department for specialized financial services.

Essential Duties and Responsibilities

Performs Financial Center Associate operational duties by conducting paying and receiving activities accurately within the guidelines of the organization's Financial Center Guidelines. Operates and balances cash drawer accurately and efficiently. Greets and serves customers in a friendly and courteous manner. Proactively seeks out new opportunities to deepen relationships with customers through suggestive sales techniques; actively refers customers to appropriate customer service personnel. Coordinates specific work tasks with other personnel within the financial center as well as with other departments in order to ensure the smooth and efficient flow of information. Possesses sufficient knowledge of the organization's products and services in order to refer customers to the appropriate person or department for specialized financial services. Effectively utilizes the organization's Customer Relationship Management program to track customer sales and service activities.

• Accepts deposits of various account types.
• Cashes checks within approved authority and operating policy.
• Sells official monetary instruments.
• Accepts loan payments, safe deposit box rent, and other related payments.
• Processes night deposits and mail deposits.
• Prepares and processes daily work for remote capture.
• Balances cash drawer in a timely manner.
• Provide safe deposit box services to customers as needed.
• Balances and/or services ATM machines as needed.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc., within given time frames and within established policy.

Education & Qualifications

• A high school diploma or equivalent.
• Previous cash handling and customer service experience preferred.

Skill(s)

Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills and sufficient skills to provide assistance in training of entry level Financial Center Associates; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, lift items weighing 50 lbs. or less; visual , auditory and speaking skills; valid driver's license is required.

Pay Transparency

We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant lic nses/credentials. The salary range may vary based on geographic location.

Benefits

• medical plans with prescription drug coverage
• flexible spending account, dental and vision insurance
• life insurance
• 401(k) program with employer match and employee stock purchase plan
• paid time off, paid holidays
• disability insurance coverage, parental leave
• employee assistance program, and tuition reimbursement

• mentorship programs
• individualized development and career counseling
• Mid Penn University courses and development programs

EEO Statement

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.