Financial Center Assistant Manager - Middletown, PA

Mid Penn Bancorp; Middletown Township (PA); On-site; USD 50,000 - 75,000; Full time

Job summary

Mid Penn Bancorp’s Middletown, PA financial center seeks an Assistant Manager to supervise daily operations and lead a sales-driven team. You’ll partner with leadership to set goals, ensure policy compliance, and deliver exceptional customer service while managing deposits, loans, and teller transactions.

The role emphasizes coaching staff, expanding customer relationships, and meeting performance objectives in a fast-paced financial center environment.

Qualifications

• Two years of related work experience or specialized financial education and training.
• Internal Supervisor Certification preferred.
• Associate degree in related field preferred.
• Notary experience preferred or ability to obtain notary as needed.
• Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS) in order to take applications for loans that are secured by residential real estate is a requirement of this position.
• Ability to work a flexible schedule as required to meet operating needs.

Responsibilities

• Oversees financial center operations, ensuring policy compliance and security.
• Manages staff, educates on policies, and conducts audits.
• Ensures resources (cash, staffing) to support customer needs.
• Reviews work, provides guidance, and makes decisions within scope of authority.
• Seeks opportunities to expand customer relationships by educating and offering additional products and services.
• Leads team to meet sales and service goals.
• Maintains high standards of customer service.

Skills

Supervisory skills

Interpersonal skills

Microsoft Word & Excel

Attention to detail

Education

Associate degree or related field

Notary experience or ability to obtain notary

NMLS license ability

Two years related work experience

Tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Financial Center Assistant Manager - Middletown, PA

Regular Full Time Middletown, PA, US

Position Overview

The Financial Center Assistant Manager is responsible for the day-to-day supervision of the team and operations. In addition, the Financial Center Assistant Manager is an active member of the Sales and Service team. This individual works closely with the manager to set goals and ensure achievement of sales and performance objectives.

Essential Duties and Responsibilities

• Oversees and ensures that the Financial Center operates in compliance with the company’s operating policies and procedures related to the processing of deposits, withdrawals, check cashing, cash handling, and other transactional and security operations.
  • Manages financial center operations. Educates staff on policies and procedures. Ensures office is following sound business practices. Conducts audits and ensures that regulatory and compliance requirements are followed.
  • Ensures financial center has necessary resources to successfully support customer needs (cash, staffing, etc.).
  • Reviews work, provides guidance, and makes decisions within scope of authority.
  • Maintains security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure.
• Assists new and existing customers with various financial needs including, but not limited to, opening and servicing deposit accounts, originating consumer loans and conducting loan closings, identifying opportunities to expand customer relationships by educating and offering additional products and services, making referrals and introductions to other lines of business, processing transactions on the teller line as needed.
• Partners with the manager to establish specific sales and service goals for the office and implements strategies to achieve these goals. Leads team by example as a top performer in sales and service goal achievement.
• Supervises assigned employees. Manages schedules, assigns work, monitors performance. Acts as a role model. Ensures customers are treated with respect and that all team members provide exceptional customer service.
• Has knowledge of and the ability to perform the essential duties assigned to all staff.

Ancillary Duties

• Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
• Regular and predictable attendance is required.

Education & Qualifications

• A minimum of two (2) years’ related work experience or specialized financial education and training normally required.
• Internal Supervisor Certification preferred.
• An Associate degree in related field preferred.
• Notary experience preferred or ability to obtain notary as needed.
• Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS #) in order to take applications for loans that are secured by residential real estate is a requirement of this position.
• Ability to work a flexible schedule as required to meet operating needs.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient PC skills, including working knowledge of Microsoft Word and Excel; knowledge of policies and procedures; supervisory skills sufficient to manage employees; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less; visual , auditory and speaking skills; valid driver’s license is required.

Equipment/Machines

• Telephone
• Printer
• Calculator
• Copy machine
• Security equipment

Pay Transparency

We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.

In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.

Pay Transparency

We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

EEO Statement

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.

Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.