Financial Center Assistant Manager

Bank of America

Tacoma (WA)

On-site

USD 70,000 - 110,000

Full time

7 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Bank of America is hiring to manage a financial center, guiding the team to deliver exceptional client experiences and adherence to policies. The role emphasizes leadership, coaching, and operational excellence to drive performance across the center.

Successful candidates will oversee teller line operations, drive client retention, and collaborate with senior leaders to meet market goals while maintaining compliance with laws and regulations.

Qualifications

Minimum education: High School Diploma / GED / Secondary School or equivalent.
Experience in financial services is a plus and knowledge of products and solutions is beneficial.
Willingness to work weekends and/or extended hours as needed; ability to adapt to new technology.

Responsibilities

Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
Manages business results through formalized management routines and coaching.
Creates a world class client experience environment.
Drives operational excellence by engaging employees on business strategy.
Manages organizational priorities and effective execution.
Oversees the smooth and efficient functioning of the teller line and day-to-day policy adherence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities

Manages client traffic, engaging and appropriately routing clients, and fosters client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiatives prescribed by market leaders
Drives operational excellence by engaging employees on business strategy
Manages organizational priorities and effective execution

Required Qualifications

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem-solving skills to meet clients' needs
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

Experience in financial services and knowledge of financial services industry, products and solutions
Experience in mortgage, retail and/or hospitality
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills

Skills