Financial Assistance Representative

Hackensack Meridian Health Inc.; New Jersey; On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider in New Jersey is seeking a Financial Assistance Representative to screen patients for Medicaid and assist with applications. The ideal candidate will have a High School diploma, customer service skills, and proficiency in Microsoft Office. This role requires attention to detail and clear communication, along with travel to other sites as needed.

Qualifications

• High School diploma or GED equivalent.
• Proficient with workflow systems and applications.
• Strong customer service skills to enhance patient satisfaction.

Responsibilities

• Screen patients for State of NJ Medicaid and assist with applications.
• Process Presumptive Eligibility Medicaid accurately.
• Ensure compliance with Federal and State regulations.

Skills

Proficient with Patient Management systems

Customer service skills

Strong critical thinking skills

Verbal and written communication

Attention to detail

Proficient with Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Google Suite

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Financial Assistance Representative is responsible for screening patients who have no insurance or are under insured for State of New Jersey (NJ) Medicaid, State of NJ Charity Care or State of NJ Get Covered NJ Marketplace and assist in completing the appropriate applications, either face to face (bedside or office appointment) or by phone. Directly responsible for accurately processing Presumptive Eligibility (PE) Medicaid and for the follow up process to ensure patients become enrolled in NJ Family Care (NJFC). Review all supporting documentation. Is compliant with all Federal and State regulations. Provides timely updates to ensure successful reimbursement.

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office/Google and website applications.
• Uses customer service skills to increase patient satisfaction.
• Strong critical thinking skills.
• Strong, clear written and verbal communications.
• Attention to detail.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.
• Must be willing and able to travel to other HMH sites within the region when needed to fill in or for PTO/FMLA

Education, Knowledge, Skills and Abilities Preferred

• Bi-lingual (Spanish) Preferred.
• One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.

Licenses and Certifications Required

• Must pass Presumptive Eligibility (PE) certification at hire, as well maintain any future updates/re-certifications, as required by the State of NJ.
• Must obtain Certified Application Counselor Certification through State of NJ Get Covered NJ upon hire and maintain via annual recertification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!