Financial Aid Specialist

Connecticut State Community College; Middletown (CT); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Generous leave policies

Multiple retirement plan options

Comprehensive health insurance choices

Tuition reimbursement (if applicable)

Job summary

Connecticut State Community College (CT State) is hiring a Financial Aid Specialist to provide operational support to the Financial Aid Office, reviewing and processing financial aid paperwork, and assisting students and families with FAFSA and eligibility.

The role involves working in a highly automated environment, conducting in-person and online workshops, and ensuring compliance with federal/state regulations. On-site position at the Middletown campus.

Qualifications

• Provides operational support to the Financial Aid Office and processes financial aid paperwork.
• Assists students and families with FAFSA and eligibility information.
• Maintains knowledge of federal/state financial aid regulations and guidance.

Responsibilities

• Maintains the front counter for all student-facing, in-person activities.
• Assists students with the application for financial aid and receipt of a financial aid package.
• Facilitates FAFSA workshops and provides information on financial literacy.
• Reviews and processes student loan requests in compliance with federal law.
• Monitors SAP regulations and ensures aid can be disbursed.
• Interacts with third-party vendors and uses COD, CPS, NSLDS systems.

Skills

Financial aid processing

Student assistance

FAFSA workshops

Regulatory knowledge

Tools

COD

CPS

NSLDS

Job description

About CT State

Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

About CT State

Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

Position Details

Posted: September 29, 2026
Level: Community College Professional 15, 12-month, tenure track position
Employment Type: Standard
Hours: Full-time, 35 hours per week
Anticipated Start Date: December 2026
Work Location: CT State CC (Middlesex campus,100 Training Hill Road, Middletown, CT 06457)
Work Modality: On-site; Position is not remote
Closing Date: Open until filled, with priority consideration given to applicants who submit materials by October 28, 2026.

Position Summary

The Financial Aid Specialist provides operational support to the Financial Aid Office, with a focus on assisting with the review and processing of financial aid paperwork and providing information to a variety of individuals regarding financial aid, payment plans, and student aid eligibility. The incumbent will assist with the accurate processing of all financial aid application and student loan materials within a highly automated environment. The Financial Aid Specialist provides student service in person and other communication channels to assist with the financial aid process for students and families. It includes the responsibilities of facilitating in-person and online workshops to assist with completing the FAFSA, providing information on financial literacy, counseling and assisting prospective and currently enrolled students and their families on the FAFSA application process and eligibility for financial aid. It also involves preparing or assisting the review of student aid applications, including verification, C-flags, and rejects, which includes the review of all documentation needed to complete a student’s file for packaging, maintaining quality assurance and document linking within the imaging system, monitoring the academic performance of student aid recipients by the Satisfactory Academic Progress regulations, maintaining complete knowledge of federal, state, and institutional financial aid regulations, reviewing and processing student loan requests according to federal law and regulations, maintaining an alpha caseload to ensure necessary documents are received and conflicting information is resolved to ensure aid can be disbursed, running reports as needed, reading and interpreting federal and state financial aid regulations and guidance, adhering to all office policies and procedures, interacting favorably with any third-party vendors, working with grant, loan, and reporting functions within all federal systems, including COD, CPS, and NSLDS, communicating effectively with supervisor and other office staff to ensure successful departmental operations, performing other duties and tasks to support the overall success of the division.

Essential Duties And Responsibilities

• Maintains the front counter for all student-facing, in-person activities
• Provides excellent service to students, their families, outside agency personnel, and members of the college community
• Assists students with the completion of all aspects of the application for financial aid, ensuring completion through the receipt of a financial aid package
• Responds promptly to student inquiries through various communication channels. Additionally, makes outgoing communication efforts
• Facilitates in-person and online workshops to assist with completing the FAFSA
• Provides information on financial literacy and other associated topics
• Counsels and assists prospective and currently enrolled students and their families on the FAFSA application process and eligibility for financial aid
• Provides information on eligibility requirements, application processes and procedures, status of financial aid application and award, and required additional documentation as needed. Determines if the student’s inquiry requires further follow-up and directs the inquiry to the appropriate source for resolution, as necessary.
• Prepares or assists in the review of student aid applications, including verification, C-flags, and rejects. This includes the review of all documentation needed to complete a student’s file for packaging
• Responsible for the quality assurance and document linking within the imaging system
• Monitors the academic performance of student aid recipients by the Satisfactory Academic Progress regulations
• Maintains current and complete knowledge of federal, state, and institutional financial aid regulations
• Reviews and processes student loan requests according to federal law and regulations
• Maintains an alpha caseload to ensure necessary documents are received and conflicting information is resolved to ensure aid can be disbursed
• Runs reports as needed
• Reads and interprets federal and state financial aid regulations and guidance
• Adheres to all office policies and procedures
• Interacts favorably with any third-party vendors
• Works with grant, loan, and reporting functions within all federal systems, including COD, CPS, and NSLDS, as needed
• Communicates effectively with supervisor and other office staff to ensure successful departmental operations
• Performs other duties and tasks to support the overall success of the division
• May involve occasional evening or weekend work

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends

Salary and Benefits

• Salary $61,514 approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline. The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact [e-mail]

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.