Financial Aid Representative (0052)

SIU Medicine; Springfield (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

SIU Medicine is seeking a staff member to support student financial aid programs and related operations on the Springfield campus. The role includes processing awards, budgeting, and assisting with documentation and compliance for federal and institutional rules.

You will help advise students and families, manage data in the Banner system, and assist with required reporting and communication with departments and applicants.

Qualifications

• Knowledge of federal, state, and institutional financial aid regulations as they apply to packaging and disbursement.
• Knowledge of the student application process.
• Knowledge of Microsoft Office and other computer programs.

Responsibilities

• Assist with activities related to student financial aid programs for the School of Medicine.
• Enter and update financial aid information, budgets, and award packages with accuracy.
• Review financial aid records for completeness and assist with processing and awarding.

Skills

Financial aid regulations

Student aid processes

Microsoft Office

Data entry accuracy

Customer service

Time management

Policy interpretation

Working under pressure

Education

Two years college coursework

Tools

Banner system

Microsoft Office

Job description

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Description

Supports the administration and daily operations of the School of Medicine's student financial aid programs by coordinating financial aid processing, loan administration, student advising, regulatory compliance, reporting, and financial aid data management. Assists in ensuring the accurate delivery of financial aid services while maintaining compliance with federal, state, and institutional regulations.

This position is ON SITE only

Examples of Duties

Financial Aid 80%

1. Assist with activities related to student financial aid programs for the School of Medicine
2. Enter and update financial aid information, budgets, and award packages while ensuring accuracy and completeness
3. Review financial aid records and required documentation to assist with processing and awarding financial aid.
4. Assists with financial aid verification and reviews student documentation for completeness in accordance with established procedures.
5. Provide guidance to students, applicants, and families regarding financial aid eligibility, loan options, scholarships, application requirements, and borrowing considerations.
6. Assist students with loan applications and required financial aid documentation.
7. Register students in the Banner system for financial aid and billing purposes and maintains accurate student information.
8. Respond to inquiries from current students, prospective students, and alumni regarding financial aid records and eligibility.
9. Assists with financial literacy and debt management activities for medical students.
10. Assists with institutional loan programs and provides administrative support for loan processing in accordance with established procedures.
11. Work closely with Director to conduct financial literacy and debt management sessions for medical students.
12. Assists students with identifying available private loan and other funding options and provides information regarding application requirements.
13. Provide administrative support for scholarship programs and related initiatives.
14. Assists with routine financial aid reporting and prepares correspondences, reports, charts, and other materials as required.
15. Participates in professional development opportunities and financial aid workshops through organizations such as AAMC, NASFAA, ILASFAA, and MASFAA to maintain knowledge of applicable financial aid policies, procedures, and practices.
16. Provide administrative and scheduling support to the Director of Financial Aid including maintaining calendars and assisting with departmental communications.

Financial Aid Data and Records 20%

1. Maintain accurate student financial aid records in the institutional financial aid system.
2. Enters, updates, and verifies routine financial aid data related to student eligibility, awards, loans and disbursements.
3. Assist with routine processing of financial aid information received from federal and other external systems.
4. Reviews financial aid records for completeness and accuracy and brings discrepancies or unusual circumstances to the attention of the Director.
5. Assists with routine reporting.
6. Maintains financial aid files and documentation in accordance institutional policies and confidentiality requirements
7. Assists with routine record reconciliation and correction of financial aid information as directed.
8. Sensitive to the needs of underrepresented minority populations.
9. Performs other duties as assigned.

Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Any one or combination totaling two (2) years (24 months) from the categories below:
   1. College coursework in any discipline, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
   2. Work experience performing office, business, or customer/relations activities.

Knowledge, Skills & Abilities (KSA's)

1. Knowledge of all federal, state, institutional, and private financial aid regulations as they apply to packaging and disbursement of financial aid, disbursement of refunds, and Satisfactory Academic Progress (SAP).
2. Knowledge of the student application process.
3. Knowledge of Microsoft Office - Outlook, Excel, and Word and other computer programs.
4. Skill in mathematics and calculations.
5. Skill in customer service, and oral and written communication.
6. Skill in time management, organizing work assignments, and responding quickly and effectively to challenges.
7. Ability to interpret and apply internal and government policies, procedures, and regulations.
8. Ability to work in an environment that can be fast-paced and stressful.

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

Supplemental Information

If you require assistance, please contact the Office of Human Resources at [e-mail] or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an affirmative action/equal opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.