Financial Aid Operations Lead

California State University, Long Beach; Long Beach (CA); On-site; USD 75,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Health Coverage

Retirement Plans

Educational Benefits

Employee Assistance Program

Wellness programs

Job summary

California State University, Long Beach seeks an Assistant Director of Financial Aid Operations & Processing to lead the financial aid workflow, oversee processing programs, and set operational direction. This role focuses on equitable, student-centered service and ensures compliance with federal, state, and CSU policies.

The position supervises counselors and program coordinators, coordinates workload to meet milestones, and contributes to policy development and reporting.

Qualifications

• Equivalent to a bachelor’s degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and three years of professional experience in one of the student services program areas required.
• Prior experience in Financial Aid is preferred.

Responsibilities

• Provide oversight, direction, and coordination of workflow for operational and processing financial aid programming, while actively performing necessary tasks to support these programs.
• Provide leadership and oversight for financial aid operational and processing programming, supervise counselors and program coordinators, coordinate workload to meet milestones, and help to build an effective team.
• Serve as a member of the Financial Aid Leadership Team, helping to craft policies and procedures for the department and provide guidance for front-facing and backend activities.

Skills

Leadership

Staff supervision

Policy development

Education

Bachelor’s degree with coursework in counseling/guide

Job description

California State University, Long Beach seeks an Assistant Director of Financial Aid Operations & Processing to lead the financial aid workflow, oversee processing programs, and set operational direction. This role focuses on equitable, student-centered service and ensures compliance with federal, state, and CSU policies.

The position supervises counselors and program coordinators, coordinates workload to meet milestones, and contributes to policy development and reporting.