Financial Aid Engagement & Risk Compliance Lead

Rock Valley College; Rockford (IL); On-site; USD 58,000 - 61,000; Full time

Job summary

Rock Valley College is seeking a Financial Aid Engagement and Risk Coordinator on main campus to strengthen student access and success. You will lead communication strategies, outreach campaigns, and risk prevention efforts across departments to ensure accurate delivery of financial aid information.

Reporting to the Executive Director of Financial Aid, you will promote fraud awareness, escalate compliance concerns, and collaborate with IT, Enrollment Services, and Marketing to improve the

Qualifications

• Associates Degree and four years of experience in financial aid.
• Valid Driver's License.
• Strong written and verbal communications skills.
• Strong organizational, analytical, and time management skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to establish and maintain effective working relationships with diverse populations.
• Commitment to student success and customer service excellence.

Responsibilities

• Provide exceptional customer service to students, families, faculty, staff, and external partners.
• Coordinate financial aid communications with campus partners using Colleague, Salesforce, and other communication platforms.
• Develop, implement, and evaluate communication and outreach campaigns to increase student awareness, engagement, and completion of the financial aid process.
• Proactively communicate with prospective and current students regarding financial aid requirements, deadlines, eligibility, and available resources.
• Develop and maintain annual communication calendars and outreach plans supporting key financial aid milestones, deadlines, and institutional initiatives.
• Analyze outreach efforts and communication campaigns using established metrics, CRM reporting tools, available technology, and student feedback to identify trends and recommend improvements that increase student engagement and completion rates.
• Monitor communication effectiveness through CRM dashboards, reports, and data analysis, recommending strategies to improve student engagement, FAFSA completion, and application completion rates.
• Ensure the accuracy, accessibility, and functionality of Financial Aid webpage content while coordinating updates with Marketing and Communications.
• Develop and maintain student-facing materials including guides, FAQs, presentations, videos, instructional resources, and other communication materials.
• Advise students, families, college personnel, and community organizations regarding the application process and ongoing eligibility requirements for federal, state, and institutional financial aid programs.
• Coordinate support for other Rock Valley College departments and external agencies through financial aid presentations, workshops, and outreach initiatives.

Skills

Customer service

Communication

Organizational skills

Time management

Education

Associate degree

Bachelor's degree (preferred)

Tools

Colleague

Salesforce

Microsoft Office

Job description

Rock Valley College is seeking a Financial Aid Engagement and Risk Coordinator on main campus to strengthen student access and success. You will lead communication strategies, outreach campaigns, and risk prevention efforts across departments to ensure accurate delivery of financial aid information.

Reporting to the Executive Director of Financial Aid, you will promote fraud awareness, escalate compliance concerns, and collaborate with IT, Enrollment Services, and Marketing to improve the