Financial Aid Advisor (Online/Remote)

Post University; Kansas; À distance; USD 41 000 - 50 000; Plein temps

Résumé du poste

Post University is seeking a remote Financial Aid Advisor to guide online students through payment options and the financial aid process, ensuring compliance with federal and institutional policies while delivering exceptional customer service.

You will collaborate with Admissions, Student Accounts, Registrar and Advising to verify documents, maintain accurate records, assist with high balances, and support retention efforts; 40 hours weekly with possible evenings or weekends.

Qualifications

• Associate’s degree or equivalent experience is required.
• Solid understanding of Title IV funds, regulations, and eligibility.
• Excellent communication skills via phone, email, and in person.
• Ability to work with a team to improve student experience.
• Strong computer skills and attention to detail.

Responsabilités

• Advise students on tuition payment plans and financial aid options.
• Collaborate with Admissions, Student Accounts, Registrar, and Advising to meet student needs.
• Verify financial aid documentation with packaging specialist and complete files.
• Maintain accurate records and perform data entry in university systems.
• Counsel students with high balances to identify financing solutions.

Connaissances

Communication skills

Customer service

Problem-solving

Multitasking

Microsoft Office

Formation

Associate’s degree or equivalent experience

Outils

University systems

Microsoft Office

Description du poste

Who We Are

Post University is a thriving organization with an unfolding, amazing success story centered on one mission – changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with demonstrations of behaviors that reflect our culture and way of life. Every day, our team of passionate professionals embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do.

For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student-focused community.

Due to Post-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state.

Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot Ethernet cable will be provided by Post). No wireless connections are supported. The home Internet minimum requirements are a download speed of 25 Mb, an upload speed of 15 Mb, and a ping rate of less than 60. Upload speed is essential for maintaining a consistent audio connection in the phone system. (Please use the link provided to test your home network speed). Candidates whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before their confirmed start date.

W whenever working remotely, the candidate's home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.

Pay: $45,000/annually; $21.64 hourly

Schedule: 40 hours per week. Candidates must be available to work schedules that may include evening and/or weekend hours, depending on operational needs. Various schedules are available based on business requirements. Occasional overtime may be available with prior manager approval and at the manager's discretion.

POSITION SUMMARY:

The Financial Aid Advisor supports online learners through the tuition and financial aid process. This remote role is responsible for guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies. The ideal candidate will demonstrate exceptional customer service, problem-solving skills, and a commitment to student success and retention.

Essential Responsibilities:

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.

• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Minimum Qualifications & Competencies:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree or equivalent experience.
• Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail
• Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multitasking.

Additional information (if applicable):

• Must be in good standing on all federal student loans to access NSLDS.

Candidates must be available to work schedules that may include evening and/or weekend hours, depending on operational needs. Various schedules are available based on business requirements. Occasional overtime may be available with prior manager approval and at the manager's discretion.