Financial Aid Advisor (Online/Remote)

Post University; Heber (UT); Remote; USD 25,000 - 35,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor to support online learners and on-campus students through the tuition and financial aid process. The role involves guiding students on payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

The position is remote, with requirements for a reliable home network and equipment. Strong communication and customer service skills are essential to help students navigate financial aid and retain

Qualifications

• Excellent phone, email, and face-to-face communication skills.
• Proven ability to deliver exceptional customer service and problem-solving for students.
• Knowledge of federal and institutional financial aid policies is a plus.

Responsibilities

• Advise online and on-campus students on tuition payment plans and financial aid options.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify financing solutions.
• Stay current with federal financial aid regulations and university policies.
• Attend training and contribute to continuous improvement efforts.
• Maintain a minimum readiness level on inbound phone queue.

Job description

Who We Are Post University is a thriving organization with an unfolding, amazing success story centered on one mission - changing the lives of its students and associates. At Post University, each day begins and ends with demonstrations of behaviors that reflect our culture and way of life. For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student-focused community.

Due to Post-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot Ethernet cable will be provided by Post). Upload speed is essential for maintaining a consistent audio connection in the phone system. ( Please use the link provided to test your home network speed .) Candidates whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before their confirmed start date.

W henever working remotely, the candidate's home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions .

21.64 hourly

Candidates must be available to work schedules that may include evening and/or weekend hours, depending on operational needs. Occasional overtime may be available with prior manager approval and at the manager's discretion.

The Financial Aid Advisor supports online learners through the tuition and financial aid process. This remote role is responsible for guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies. The ideal candidate will demonstrate exceptional customer service, problem-solving skills, and a commitment to student success and retention.

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent phone, email, and face-to-face communication skills; Proven ability to work effectively with all members of the financial aid team to improve student experience.

Excellent computer skills; able to use Microsoft Office products and university systems.

Candidates must be available to work schedules that may include evening and/or weekend hours, depending on operational needs. Occasional overtime may be available with prior manager approval and at the manager's discretion.