Financial Aid Advisor (Online Division)

Herzing University; Lexington (KY); On-site; USD 28,295 - 40,528; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition waiver and reimbursement

Health insurance

Paid time off

Retirement savings plan

Job summary

Herzing University is seeking a Customer Service Representative to assist a diverse student population with financial aid inquiries. This role offers onboarding support and opportunities for growth within the university.

Ideal candidates will demonstrate excellent customer service, strong organizational and critical thinking skills, and have a background in Microsoft Office and student information systems.

Compensation ranges from $20.54 to $27.78 for the Associate level, based on qualifications and experience.

Qualifications

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Excellent critical thinking skills.

Responsibilities

• Guide students through the financial aid process.
• Counsel prospective and current students on funding options.

Skills

Customer service skills

Organizational skills

Critical thinking skills

Microsoft Office expertise

Student Information Systems knowledge

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CampusNexus

Regent

Job description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

This is a customer service position assisting a diverse student population. In this role you will guide students through the financial aid process and counsel prospective and current students through funding options. Financial Advisors receive onboarding support through our On the Job Training Program and have opportunity for growth by means of our Career Pathways.

Preferred Location

• Akron, OH
• Clarksville, TN
• New Orleans (Metairie), LA
• Atlanta, GA
• Kenosha, WI
• Orlando (Winter Park), FL
• Birmingham, AL
• Madison, WI
• Tampa, FL
• Brookfield, WI
• Nashville, TN

Schedule

A 40 hour work-week schedule will be determined based on preference and business needs falling during typical business hours for Herzing's Online Division, with one shift with evening hours and minimal Saturday hours required.

Requirements

• Great customer services skills and experience.
• Excellent organizational and time management skills.
• Excellent critical thinking skills.
• Exceptional knowledge of Microsoft Office including Word, Excel and Outlook.
• Experience/knowledge of Student Information Systems (CampusNexus & Regent preferred).

Associate Financial Aid Advisor

• Bachelor's degree preferred.

Financial Aid Advisor

• Title IV administration/VA certifying official preferred.
• Bachelor's degree preferred.

The level a final candidate will be hired at will be dependent on qualifications and prior applicable experience.

Compensation

Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $20.54 to $27.78 (Associate level) or $21.74 to $29.42 (Advisor level).

Diversity & Inclusion

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

Physical Requirements

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.