Financial Advocate

Cincinnati Children's; United States; On-site; USD 43,000 - 53,000; Full time

Job summary

Cincinnati Children’s is seeking a Financial Advocates team member for the Burnet Campus to support patient billing, revenues, and navigation of funding programs.

You will coordinate with Revenue Cycle, families, and division leaders; utilize the Epic billing system; process patient documents for third-party payers; review and resolve billing concerns.

This full-time, day-shift role emphasizes accurate financial assistance processing and revenue integrity while delivering compassionate service.

Qualifications

• High school diploma or equivalent.
• 2 years of work experience in a related job discipline or equivalent combination of education and experience.

Responsibilities

• Communication - develop and maintain efficient internal communication processes across departments.
• Liaison - act as liaison between the family, Revenue Cycle, and division leaders.
• Billing - understand and utilize the Epic billing system; prepare and forward patient documentation to third-party payers; review and resolve billing concerns.
• Resource Coordination - coordinate funding options and government/non-government programs to reduce barriers to care.
• Revenue Integrity & Risk Management - follow workflows to ensure accuracy; escalate discrepancies; protect revenue.

Skills

Communication

Liaison

Billing systems

Resource coordination

Policy compliance

Education

High school diploma or equivalent

Tools

Epic billing system

Job description

Primary Location

Burnet Campus

Department

Financial Advocates

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

*Expected Starting Pay Range

$20.57 - $25.72

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply.Annual pay may vary based on FTE status.

JOB RESPONSIBILITIES

• Communication - Effectively demonstrate communication skills (verbal and written) related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Openly communicate across many departments regarding financial, patient care, physical and/or material resources. Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner. Prioritize multiple requests for information.

• Liaison - Act as liaison between the family, Revenue Cycle, and division leaders.

• Billing - Understanding and utilization of the Epic billing system. Prepares and forwards patient documentation to appropriate third‑party payers. Ability to review, explain, and resolve billing concerns.

• Resource Coordination - Serves as a resource to patients and families by coordinating funding options, government and non‑government programs, and financial assistance to reduce barriers to care. May have specialized areas of responsibility (e.g. government & non‑government billing, appeal processing, review & approval of refunds, etc.).

• Revenue Integrity & Risk Management - Follows established workflows and checklists to ensure accuracy and compliance in all account activities. Escalates discrepancies or payer issues promptly to senior staff for resolution. Operates under close supervision while demonstrating attention to detail and commitment to protecting revenue through timely and accurate processing.

Performs routine tasks, follows workflows, resolves straightforward issues, and escalates complex situations. Focus is on learning about the resources available and submitting basic applications for Medicaid, Financial Assistance and Title V funding.

JOB QUALIFICATIONS

• High school diploma or equivalent.

• 2 years of work experience in a related job discipline or equivalent combination of education and experience.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children’s is:

• Recognized by U.S. News & World Report as a top 10** **best Children’s Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children’s Hospitals for National Institutes of Health (NIH)Funding

• Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)

• One of the nation’sAmerica’s Most Innovative Companiesas noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employeras noted by theNational Organization on Disability

• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability