Financial Advocate

St. Charles Health System; Bend (OR); Hybrid; USD 30,114 - 40,666; Part time

Job summary

A healthcare provider in Bend, Oregon, is seeking a Cancer Center Financial Advocate to assist patients with understanding their financial responsibilities related to treatment. This role involves verifying insurance eligibility, providing cost estimates, and guiding patients through financial assistance programs. Ideal candidates have strong customer service skills and some experience in a healthcare setting, along with a high school diploma or GED. This is a part-time, entry-level position offering a competitive hourly rate.

Qualifications

• Preferred: Two years of experience in a hospital, clinic, or medical insurance billing office.
• Ability to triage and prioritize workflow.
• Experience with automated systems and computers.

Responsibilities

• Verify patient insurance eligibility and coverage.
• Provide cost estimates for Cancer Center procedures.
• Assist patients in applying for financial assistance programs.
• Track and manage patients’ financial services.

Skills

Customer service skills

Analytical problem-solving

Numerical accuracy

Familiarity with CPT and ICD-9/10 codes

Education

High school diploma or GED

Two years of college or a technical degree

Tools

Mosaiq

Hospital EMR

Microsoft Office

Job description

Pay range: $21.86 - $29.52 hourly, varies on experience.

Medical Oncology - Remote/Hybrid Bend, Oregon

Relief Differential: 15%

Job Title

Cancer Center Financial Advocate

Reports to

Operations Manager

Department

Cancer Center

Position Overview

The Cancer Center Financial Advocate works with patients to assist them in understanding their financial responsibilities regarding treatment for hospital and professional services. This includes providing insurance verification, estimates, preauthorization, and assisting with patient assistance programs.

Essential Functions and Duties

• Verify patient insurance eligibility and coverage, establishing co‑pay, deductible, and co‑insurance amounts according to institutional guidelines.
• Maintain knowledge of Medicare, Medicaid, Commercial and HMO payors; remain current on changes and authorization requirements.
• Provide cost estimates for Cancer Center procedures.
• Obtain insurance preauthorization for services ordered by Cancer Center providers.
• Be familiar with CPT and ICD‑9/10 codes as needed for authorization services.
• Identify and assist eligible patients in applying for external and internal patient assistance programs.
• Provide patients with applications for the SCHC Financial Assistance Program when appropriate.
• Assist physicians in completing Physician Attestation forms to facilitate application priority/determination.
• Work with pharmacists and other staff to receive, document, and inventory patient drugs received through assistance plans.
• Assist with review, tracking, and correction of denied claims.
• Track, manage and coordinate patients’ financial services throughout their treatment course.
• Monitor and track financial impact of assistance programs.
• Refer patients to St. Charles Health System programs such as social work, nutrition, complimentary therapies, financial services, and ACS programs.
• Demonstrate analytical problem‑solving skills and numerical accuracy.
• Provide coverage for other department areas as needed.
• Support the organization’s vision, mission, and values.
• Champion continuous improvement principles (VIP‑Lean).
• Provide and maintain a safe environment for caregivers, patients, and guests.
• Conduct activities with the highest standards of professionalism and confidentiality, complying with all applicable laws and policies.
• Deliver customer service and patient care that promotes goodwill, is timely, efficient, and accurate.
• Perform additional duties of similar complexity as required or assigned.

Education

Required: High school diploma or GED.

Preferred: Two years of college or a technical degree.

Licensure / Certification / Registration

None required.

Experience

Preferred: Two years experience working in a hospital, clinic, or medical insurance billing office, customer service skills, ability to triage and prioritize workflow, experience with Mosaiq, Hospital EMR, Microsoft Office, automated systems and computers.

Seniority level

Entry level

Employment Type

Part‑time

Job Function

Legal

Industries

Hospitals and Health Care

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