Financial Advisory Services Representative

ncsecu.org; Fayetteville (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

State Employees' Credit Union (SECU) is seeking a Financial Advisory Services Representative to support the Financial Advisor Team by handling non-licensed tasks and coordinating client engagement. You will promote FAS solutions, process administrative duties, and help connect members with licensed staff.

Ideal candidates have a high school diploma, a life insurance license or willingness to obtain one, and strong communication skills.

Qualifications

• High School Degree or GED.
• Hold a current life insurance license or willingness to obtain.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft office applications.
• Ability to speak English fluently.
• Regional travel required.
• Must possess vehicle and valid driver’s license.

Responsibilities

• Supports activities for the Financial Advisor Team and coordinates with Advisors to meet client needs.
• Explore and promote cross-selling opportunities across business lines.
• Assist licensed Investment Representatives with annual reviews, account maintenance, and other non-licensing tasks.
• Serve as liaison between Financial Advisor network and back-office for efficient communication.
• Assist Trust Representatives with estate planning calendars and follow-ups.
• Develop proficiency in SECU systems, life insurance software, NetX 360, Envestnet, and new tools.
• Communicate results and activities with the FAS District Manager.

Skills

Communication

Microsoft Office

Multitasking

Organization

English Fluency

Interpersonal

Adaptability

Confidentiality

Time management

Travel readiness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

The Financial Advisory Services (FAS) Representative supports the delivery of FAS within the district by servicing existing client relationships and introducing members to FAS products and services. This role enhances efficiency by managing activities that do not require investment licensing, allowing financial advisors to focus on client relationships, prospecting, and cross-selling opportunities.

Essential Responsibilities

• (75 %) Supports Activities for the Financial Advisor Team Develop a good understanding of all FAS solutions to coordinate and engage with Financial Advisors as needed to ensure client needs are being met holistically. Explore and promote opportunities for cross-selling of FAS products with new and existing clients across business lines. Effectively work referrals to ensure members are promptly connected with a qualified FAS employee. Assist licensed Investment Representatives by making annual review calls, processing new account packets, account maintenance, pre-meeting preparation, scheduling appointments, and other responsibilities that do not require investment licensing. Liaison between the Financial Advisor network and back-office to promote more efficient communication and allocation of Financial Advisor’s time. Assist Trust Representatives with maintaining the Estate Planning calendar and assisting with member follow-ups as needed regarding appointments. Develop a strong understanding and able to navigate effectively in SECU operational systems, life insurance software, NetX 360, Envestnet, and new systems as introduced in the future. Frequently communicate with the FAS District Manager about activities and results within assigned area.
• (10 %) Active Promotion of Financial Advisory Services Deliver training regarding FAS solutions to branch staff to aid in both improving the quality of member referrals to FAS and educating employees on how FAS solutions can help improve their own financial wellbeing. Participate in community involvement events as organized by the District Manager (i.e. promotional presentations, member appreciation events, educational sessions, etc.)
• (10 %) Product Delivery Prepare and deliver documents directly to clients to obtain signatures for new accounts and account servicing. Submit completed account documents for timely approval. Connect clients with the Financial Advisor for additional follow-up meetings as needed.
• (5 %) Compliance and Continuing Education Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Complete all required quarterly training courses, continuing education & other training assigned by management.

Required Education & Experience (Knowledge, Skills, & Abilities)

• High School Degree or GED
• Hold a current life insurance license or willingness to obtain
• Demonstrate excellent written and verbal communication skills
• Proficiency in all Microsoft office applications
• Aptitude for meeting people, developing member confidence, respect of members and co-workers, trust of Credit Union.
• Ability to quickly adapt to changes in daily work based on immediate needs.
• Strong multi-tasking and organizational skills.
• Discrete in performance of duties and hold information about member accounts in strict confidence.
• Ability to work additional hours when necessary to execute responsibilities.
• Ability to speak English fluently.
• Ability to adhere to the work schedule and attendance policy established by manager.
• Regional travel required.
• Must possess vehicle and valid driver’s license

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Experience in the credit union or financial services industry.
• Interest and motivation to obtain additional investment licenses

Job Environment & Physical Requirements

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Some aspects of job will be performed at off-site premises. Sits 50%, walk 25%, and stands 25% of the time. Climbing stairs may be necessary in MSS Centers and branches that are housed on more than one floor. Visual Accuity is required to complete necessary documentation. Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.