Finance & Client Operations Partner

Lighthouse Io; Denver (CO); Hybrid; USD 81,000 - 99,500; Full time

Benefits offered by this job

Flexible time off

401k matching

Health insurance

Vision and Dental Insurance

Employer paid Short Term Disability

12 weeks parental leave

Wellbeing support

Referral bonus

Job summary

Lighthouse Io in Denver, CO is seeking a Finance & Client Operations Partner to support customer billing and subscription operations with a focus on accuracy and improvement. This position involves managing complex accounts, processing sales contracts, and driving escalations.

The ideal candidate has 4+ years in Finance Operations, outstanding organizational skills, and experience with Salesforce and NetSuite. Flexibility in work hours along with a competitive salary between $81,000 and $99,500 are offered.

Qualifications

• 4+ years of experience in a Finance Operations role.
• Strong ability to work autonomously and responsibly.
• Demonstrated ability to make decisions under ambiguity.

Responsibilities

• Oversee and maintain complex customer accounts and subscriptions.
• Process complex sales contracts and deals.
• Serve as the primary point of contact for complex billing issues.

Skills

Escalation management

Customer experience

Autonomy

Decision-making

Organizational skills

Education

Bachelor's or Master's degree

Tools

Salesforce

NetSuite

Gainsight

Google Suite

Job description

Our Mission: Why Lighthouse?

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real‑time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting‑edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

Lighthouse Values: Our guiding light

We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment.

• Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other: We don’t just work together— we grow together. What unites us is understanding each other as people and working toward shared goals

Job Details

• Growth Operations - Business Operations
• Denver, CO
• Hybrid
• Salary Range: $81,000.00–$99,500.00

What you will do

Lighthouse is seeking a detail-oriented, proactive Finance & Client Operations Partner to support complex customer billing and subscription operations with a strong focus on accuracy, escalation management, and continuous improvement. This role is ideal for someone who thrives at the intersection of finance, client operations, and cross‑functional collaboration — and who knows how to keep high‑impact processes running smoothly while delivering a strong customer experience.

You will manage complex customer accounts, process nuanced sales contracts, customize invoicing based on customer needs, and serve as a key point of contact for escalations. Along the way, you will help optimize billing workflows through automation‑minded thinking and structured collaboration with internal stakeholders.

Where you will have impact

Customer Account & Subscription Management

• Oversee and maintain complex customer accounts and subscriptions, ensuring records are accurate, current, and aligned with contractual requirements.
• Manage updates across billing‑related workflows with a high level of precision, especially in cases involving non‑standard structures or customer‑specific needs.
• Act as a trusted operational partner in resolving account issues efficiently while maintaining a strong customer‑centric mindset — making calls independently when the situation demands it.
• Help ensure financial operations support both internal accuracy and external satisfaction.

Sales Contract Processing & Invoice Execution

• Process complex sales contracts and deals in accordance with established policies, timelines, and internal controls.
• Review deal details carefully and coordinate proactively with Account Managers and relevant stakeholders to clarify requirements before execution.
• Customize invoices to reflect customer preferences and agreed‑upon billing structures where applicable.
• Anticipate billing risks or inconsistencies early and take action to prevent downstream issues — using good judgment to move forward even when information is incomplete.

Escalation Ownership & Operational Improvement

• Serve as the primary point of contact for complex billing issues and escalations, driving timely resolution and clear communication across stakeholders.
• Prioritize tasks and decisions based on business impact, balancing urgency, accuracy, and customer experience — deciding independently when clear direction isn’t available.
• Partner cross‑functionally to identify opportunities for process enhancement, standardization, and automation within billing and finance operations.
• Provide structured recommendations that reduce manual effort and improve efficiency over time.
• Support onboarding of new team members by sharing knowledge, offering guidance on complex cases, and acting as a go‑to resource within the team.

About our team

Lighthouse's Finance Operations function plays a critical role in supporting a fast‑moving, global business with operational rigor and customer focus. The team sits close to the commercial engine of the company, helping ensure that contracts, subscriptions, invoicing, and account changes are handled with accuracy, consistency, and care.

What's in it for you?

• Flexible time off: Autonomy to manage your work‑life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy‑up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are

• 4+ years of experience in a Finance Operations role, including hands‑on exposure to escalation management.
• Strong ability to work autonomously and responsibly, taking initiative and ownership of tasks from start to finish.
• Demonstrated ability to make decisions under ambiguity — you are comfortable forming a view and acting on it without waiting for all the answers.
• Hands‑on experience with our tech stack: Salesforce, NetSuite, Upflow, Gainsight, and Google Suite.
• Excellent organizational skills, with the ability to manage detail‑heavy work and prioritize effectively based on business impact.
• Confidence working within defined processes, rules, and timelines while also identifying opportunities to improve them.
• Strong written and verbal communication skills, with the ability to interact proactively and professionally with customers and internal teams.
• Bachelor's or Master's degree in any field is a plus.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!