File Support Coordinator

Medefy Health; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading SaaS benefits navigation company is seeking a File Support Coordinator to ensure the stability and accuracy of file-based data integrations. This remote position requires a Bachelor's degree and 2+ years in data coordination. Responsibilities include validating data, monitoring pipelines, and communicating across teams. Ideal candidates will possess strong attention to detail, excellent communication skills, and proficiency in Excel. Join us to support our mission in simplifying employee benefits access.

Qualifications

• At least 2 years of experience in data coordination or reporting support.
• Comfort with ambiguity and shifting priorities in a growth-stage environment.
• Familiarity with SQL or data integrations preferred.

Responsibilities

• Coordinate incoming data requests and validate data for accuracy.
• Monitor data pipelines and assist with troubleshooting data-related issues.
• Act as a communication point between various teams and ensure data readiness.

Skills

Strong attention to detail

Strong communication skills

Ability to manage multiple priorities

Intermediate Excel skills

Education

Bachelor’s degree in relevant field or equivalent experience

Tools

Power BI

Excel

Job description

Job Summary

As a File Support Coordinator at Medefy Health, you will support the ongoing stability, accuracy, and reliability of file-based data integrations across internal teams and external partners. This role plays a critical part in maintaining seamless data exchange for existing and renewing clients by coordinating implementation and post-implementation support, change management, and issue resolution related to client and trading partner file feeds.

This position is ideal for someone who thrives in a fast-paced SaaS environment, enjoys working cross-functionally, and brings a strong mix of technical curiosity, organization, and ownership. The File Support Coordinator is comfortable interfacing with clients and trading partners, gathering and interpreting file specifications, validating test files, and managing changes that impact production data flows.

About Our Awesome Company, Medefy Health

Medefy Health (www.Medefy.com) is a leading SaaS benefits navigation company, dedicated to simplifying the way employees’ access and utilize their benefits. Our mission is to drive better health and financial outcomes for our users while supporting HR teams and broker partners with seamless, data-driven solutions.

Our company is headquartered in Tulsa, OK. We’re proud to be Oklahoma’s #1 fastest-growing company and rated by Inc. Magazine as the 37th fastest-growing tech company and the 288th fastest-growing company overall in the USA, and our story is still being written!

Healthcare is only getting more complicated, and more expensive, for employers and their employees. This is where Medefy Health comes in. We’re on a mission to eliminate the stress on hard-working families caused by an impossible to navigate healthcare system. All while saving them, and their employers, a significant amount of time and money. We demolish barriers between healthcare and the people who need it, and we need your help to further our mission!

Qualifications

Job Duties & Responsibilities

Data Intake, Validation, and Quality Control

• Coordinate incoming data requests and files from internal teams and external partners (e.g., HR teams, brokers, vendor partners).
• Validate data for completeness, formatting, and accuracy (e.g., member eligibility, demographic fields, plan details).
• Identify missing data, inconsistencies, duplicates, or anomalies and route issues to the correct stakeholders.

Data Operations Support

• Assist in monitoring data pipelines and outbound deliverables (reports, files, dashboards, or integrations).
• Help maintain recurring data schedules (weekly/monthly client feeds, implementation milestones, reporting deadlines).
• Track data-related issues, troubleshoot initial findings, and elevate appropriately with documentation to Data Engineers.

Documentation & Process Improvement

• Maintain organized documentation for common data workflows, definitions, and partner-specific requirements.
• Contribute to standard operating procedures and best practices related to data handling and quality.
• Recommend improvements to reduce manual effort, minimize errors, and improve turnaround time.

Cross-Functional Coordination

• Act as a key point of communication between Trading Partners, Data Engineering, Client Success, Implementation, Operations Support, and Clients.
• Provide clear updates on status, data readiness, blockers, and expected completion timelines.
• Support internal reporting needs by coordinating data refreshes and validating outputs for accuracy.

Reporting & Visibility

• Support and provide input in the creation and maintenance of dashboards and reports using tools like Power BI or Excel.
• Ensure reporting inputs and outputs match agreed business rules and definitions.
• Assist in identifying basic trends or common issues impacting data reliability.

Other Duties

• Performs other related duties as assigned.

You Must Have At Least The Following

• Bachelor’s degree in business, information systems, analytics, computer science, healthcare administration, or a related field (or equivalent experience).
• 2+ years of experience in a role involving data coordination, reporting support, operations, implementation support, or customer-facing data work in a fast-paced environment.
• Strong attention to detail and a commitment to accurate data handling.
• Ability to manage multiple priorities and deadlines with a high level of accountability.
• Strong communication skills — able to translate technical or data issues into clear, actionable updates.
• Ability to work collaboratively across multiple departments.
• Comfort working with ambiguity and shifting priorities in a growth-stage SaaS company.
• Intermediate Excel skills (filters, pivot tables, lookups, and organizing data sets).

It would be great if you also have the following

• Familiarity with SQL (writing or modifying basic queries).
• Experience supporting data integrations and file-based data transfers (CSV, SFTP, API-based workflows).
• Exposure to BI tools (Power BI, Tableau, Looker) or analytics platforms.
• Familiarity with ticketing/documentation tools (Zendesk, Jira, Confluence, Notion, or similar).
• Experience with CRMs or marketing systems (HubSpot, Salesforce).
• Familiarity with healthcare data concepts and sensitivity around HIPAA/PHI.
• Basic understanding of data governance concepts (validation rules, audit trails, field mapping).
• Supervisory Duties: No supervisory duties

Travel Requirements Percentage

0% travel

Physical And Mental Requirements

Remote Work Environment:

• This position is performed remotely in a home-office setting.
• The employee must ensure a quiet, private workspace free from distractions and suitable for video conferencing and focused work.
• A reliable high-speed internet connection is required.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer (up to 8+ hours per day).
• Frequent use of a computer keyboard, mouse, and screen; ability to type at least 55 WPM.
• Occasional movement within the home office environment (e.g., retrieving office supplies or documents).Vision abilities required include close vision for computer use and reading documentation, with or without corrective lenses.

Communication Requirements

• Must be able to communicate effectively in English using written and verbal channels (email, chat, video conferencing, phone).
• Must be able to read and interpret complex written information such as healthcare documentation, performance reports, and company procedures.
• Must be responsive and present during scheduled working hours and team communications, including virtual meetings and collaboration platforms.

Cognitive and Emotional Demands

• Ability to manage multiple complex tasks and competing priorities in a high-paced environment.
• Strong critical thinking and decision-making skills with attention to detail.
• Ability to exercise independent judgment and problem-solving under time constraints.
• Must be able to adapt quickly to changing workflows, operational needs, and team dynamics.
• Must maintain a high level of confidentiality and discretion in handling sensitive information.
• Requires emotional resilience, especially when assisting users in distress or resolving escalated member concerns.
• Must be able to maintain composure and a professional demeanor under pressure.

Work Schedule & Attendance

• Must be punctual and dependable.
• Must maintain regular attendance and meet performance expectations without direct on-site supervision.
• Job description is not a comprehensive listing of all the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.