File Reviewer

Elevateclaims; Indianapolis (IN); On-site; USD 220 - 450; Part time

Job summary

Elevate is seeking contract review staff to support commercial claims quality file reviews in Indianapolis. This part-time, per-file position offers flexible hours within set time parameters and is paid on a 1099 basis.

You will audit submissions, ensure adherence to client guidelines and industry requirements, and provide guidance to staff to resolve claims timely and accurately.

Qualifications

• Minimum of three years of increasing claims responsibility.
• Prior file review experience in a claim handling setting.
• Experience in both carrier and independent adjusting roles preferred.
• Experience in commercial and personal lines claims required.
• Demonstrated effective verbal and written communication ability.
• Strong customer service, organization, influence, critical thinking, conflict management and teamwork skills.
• Self-motivation with the ability to plan, organize, and complete tasks independently.

Responsibilities

• Reviews claim submissions from the field staff and audits work product for accuracy, professionalism, and adherence to Elevate, carrier, and industry requirements.
• Packages and provides interim and finished work product to the carriers and advances diaries and / or invoices and closes files as necessary.
• Alerts management of developing or potential issues on claim files as observed.
• Alerts management to exceptional performance on claim files as observed.
• Provides direction and guidance to staff to ensure that they have sufficient knowledge and skill to provide exemplary customer service and resolve claims timely and equitably across all lines of business.
• Reviews client guidelines in order to ensure adherence to client requirements and policyholder expectations.
• Conducts closed file audits as assigned to ensure that claims are handled according to company policies and procedures.
• Assists in design of workflows, processes, and techniques with a focus on continual process development.

Skills

Verbal and written communication

Customer service

Organization

Critical thinking

Conflict management

Teamwork

Self-motivation

Planning and organizing

Tools

FileTrac

Xactimate

XactAnalysis

Job description

Indianapolis, United States | Posted on 02/09/2026

Elevate is searching for additional contract review staff to assist with commercial claims quality file reviews. Hours are flexible within certain time parameters.

This is a part time contract position that varies with the seasons and weather events. Compensation is on a 1099 basis, per file, for work performed.

Position Duties & Responsibilities

• Reviews claim submissions from the field staff and audits work product for accuracy, professionalism, and adherence to Elevate, carrier, and industry requirements.
• Packages and provides interim and finished work product to the carriers and advances diaries and / or invoices and closes files as necessary.
• Alerts management of developing or potential issues on claim files as observed.
• Alerts management to exceptional performance on claim files as observed.
• Provides direction and guidance to staff to ensure that they have sufficient knowledge and skill to provide exemplary customer service and resolve claims timely and equitably across all lines of business.
• Reviews client guidelines in order to ensure adherence to client requirements and policyholder expectations.
• Conducts closed file audits as assigned to ensure that claims are handled according to company policies and procedures.
• Assists in design of workflows, processes, and techniques with a focus on continual process development.

Requirements & Qualifications

• Three years minimum experience of increasing claims responsibility.
• Prior file review experience in a claim handling setting.
• Experience in both carrier and independent adjusting roles is preferred.
• Experience in commercial and personal lines claims is required.
• Demonstrated effective verbal and written communication ability.
• Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills.
• Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.
• FileTrac experience is preferred.
• Xactimate / Xactanalysis experience is preferred.