Fifth Third Bank-Personal Banker I

Space Coast Chamber; Melbourne, Northern (FL, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Fifth Third Bank is seeking a Personal Banker I in a full-time role, focusing on building lasting customer relationships and handling teller transactions with a consultative approach. The position emphasizes risk-aware behavior and adherence to bank policies.

Minimum requirements include a High School Diploma or GED and 6 months of customer service experience. Strong communication, decision-making, and ethics are essential for success in this frontline banking role.

Qualifications

• High School Diploma/GED or equivalent.
• 6 months of customer service experience or related exposure.
• Ability to professionally represent the bank in communication.
• Demonstrated business acumen and sound decision-making.
• SAFE Act registration required by employment time through NMLS.

Responsibilities

• Create a memorable customer experience by cultivating relationships with customers in assigned book of business.
• Use consultative approach to uncover needs and tailor recommendations.
• Maintain working knowledge of products, services, and processes.
• Collaborate with internal partners to meet customers' needs and resolve problems.
• Analyze customer credit data to ensure suitable solutions.
• Provide customer support for technology-related inquiries.
• Process teller transactions and balance according to guidelines.
• Adhere to Bank's Code of Conduct and Ethics.
• Other duties as assigned.

Skills

Customer service

Communication

Decision making

Business acumen

Ethics

Education

High School Diploma/GED

Job description

Fifth Third Bank provides a variety of career development opportunities to help you build and sustain a strong future. We are proud of our workforce and of our employees' desire to stretch, learn and grow.

GENERAL FUNCTION:

The Personal Banker I position will provide an exceptional customerexperience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Process teller transactions and adhere to balancing guidelines
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

WORKING CONDITIONS:

• Normal office environment.
• Extending viewing of computer screens.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Entry Level

Job Function : Customer Service, Finance, Sales