Field Training Specialist

Jacent Inc.; Richmond (VA); On-site; USD 42,000 - 68,000; Full time

Job summary

Jacent is seeking a Field Training Specialist to support new program rollouts, merchandising resets, and launches across assigned retail locations. The role partners with field leadership, merchandising teams, customers, and internal stakeholders to ensure installations are completed on time and to company standards.

You will lead training initiatives, coordinate on-site coaching, monitor progress, and travel regularly within your geography to support hands-on training.

Qualifications

• High School Diploma or GED required.
• 2–4 years of experience in retail, merchandising, or field operations.
• Prior experience leading, training, or coaching field teams strongly preferred.
• Knowledge of Consumer Packaged Goods (CPG) industry a plus.
• Must have reliable transportation and a valid driver’s license.

Responsibilities

• Coordinate and execute new program launches, merchandising resets, and installations across multiple locations.
• Assist field merchandisers and installation teams with onboarding and training support.
• Lead field-based training initiatives for installation leads to improve execution.
• Conduct onsite training and field observations to reinforce best practices.
• Serve as a primary contact for field teams to address questions and resolve issues.
• Monitor daily field activity to ensure timelines and client expectations are met.
• Travel to stores and regional launches to provide onsite support.
• Collaborate with leadership to identify process improvements and efficiency.

Skills

Strong communication

Interpersonal skills

Team support

Organizational skills

Time management

Multitasking

Problem-solving

Adaptability

Travel readiness

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office

Mobile reporting tools

Job description

The Field Training Specialist is responsible for supporting the successful execution of new program rollouts and merchandising initiatives across assigned retail locations. This role partners closely with field leadership, merchandising teams, customers, and internal stakeholders to ensure installations, resets, and launch activities are completed accurately, on time, and according to company standards.

The Field Training Specialist plays a key role in field readiness by assisting with team training support, troubleshooting, operational coordination, and in-store execution during launch periods. This position requires strong organizational skills, adaptability, problem-solving abilities, and the ability to thrive in a fast-paced, field-driven environment. The Field Training Specialist role requires that the incumbent be able to travel within their assigned geography to support hands-on training activities.

• Support the coordination and execution of new program launches, merchandising resets, and retail installation initiatives across multiple locations and regions.
• Assist field merchandisers and installation teams with onboarding, training support, project communication, and execution expectations during launch activities.
• Lead field-based training initiatives for installation team leads to improve execution consistency, team readiness, and overall project performance.
• Conduct onsite training and field observations to reinforce best practices, identify performance gaps, and support continuous improvement
• Serve as a point of contact for field team members, supervisors, and store personnel to address questions, provide updates, and resolve issues in real time.
• Monitor daily field activity and project progress to ensure timelines, merchandising standards, and client expectations are met.
• Troubleshoot in-store challenges and help coordinate solutions related to scheduling, staffing, fixtures, product placement, or reporting issues.
• Support launch readiness by ensuring materials, fixtures, signage, and reporting tools are properly distributed and available to field teams.
• Partner with leadership to identify process improvements and opportunities to increase operational efficiency and field execution quality.
• Travel to store locations or regional launches as needed to provide onsite support and operational assistance.
• Build positive relationships with customers, store personnel, vendor partners, and internal teams through professional and responsive communication.
• Comply with all company policies, procedures, safety standards, and client requirements.
• Perform additional duties and special projects as assigned.

Knowledge, Skills, and Abilities

• Strong communication, interpersonal, and team support skills
• Excellent organization, time management, and multitasking abilities
• Ability to adapt quickly and solve problems in a fast-paced environment
• Comfortable working independently and supporting remote field teams
• Strong attention to detail and ability to follow merchandising standards
• Proficient in Microsoft Office and mobile reporting tools
• Ability to prioritize competing tasks and meet deadlines
• Retail merchandising, field operations, or project coordination experience preferred
• Willingness to travel as needed for launches and field support activities
• Ability to travel regularly to retail locations and launch sites
• Ability to stand, walk, bend, and lift up to 25 pounds as needed during store visits and installations
• Ability to work flexible schedules, including occasional early mornings, evenings, or overnight travel during launch periods

Experience and Credentials

• High School Diploma or GED required
• 2–4 years of experience in retail, merchandising, or field operations.
• Prior experience leading, training, or coaching field teams strongly preferred.
• Knowledge of Consumer Packaged Goods (CPG) industry a plus.
• Must have reliable transportation.
  
  
  
  • Must possess a valid state driver’s license with proof of current automobile insurance coverage, unless utilizing other means of transportation