Field Training & Operations Coach

Stress-Free Auto Care; Austin (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO/Sick & 6 Annual Holidays

Medical, Dental & Vision Insurance

401(k) Matching

Paid Skills Enhancement Training

Employee Discount - Service & Parts

Employee Referral Program

Job summary

Stress-Free Auto Care is seeking a Field Training & Operations Coach to support General Managers, AGMs, and Service Advisors. This role travels to locations, builds trust, and delivers hands-on coaching to improve operating practices and customer experience.

You will develop training materials, reinforce culture, and partner with field leaders to identify gaps and provide practical coaching that drives performance.

Qualifications

• Experience in training, onboarding, coaching, or mentoring employees.
• Customer service, retail, hospitality, sales support, or service operations experience is valued.
• Leadership or shift leadership in a customer-facing environment is preferred.
• Experience creating training materials, process guides, or job aids.
• Ability to support frontline teams across multiple locations.

Responsibilities

• Facilitate onboarding for new General Managers, Assistants, MITs, and Service Advisors.
• Travel to SFAC locations to observe operations and provide hands-on field coaching.
• Build trusted relationships by listening first and following through on commitments.
• Coach Service Advisors on communication, education, and transparent recommendations.
• Develop practical training materials like checklists, guides, visuals, and short videos.
• Track training completion and measure effectiveness through feedback and metrics.
• Bridge field needs with leadership by sharing what's working and what to improve.

Skills

Coaching

Onboarding

Training

Customer service

Team leadership

Communication

Feedback

Relationship building

Tools

PowerPoint

Video editing

Checklists & job aids

Job description

The Opportunity

Stress-Free Auto Care is growing, and we are looking for a people-first Field Training & Operations Coach to help General Managers, Assistant General Managers, and Service Advisors succeed.

This is a field-based role for someone who thrives on helping others learn, build confidence and improve.

You will support teams-particularly new leaders coming from outside the automotive industry-as they learn our operating practices, customer experience and service-advisor approach.

You do not need to be an automotive expert on day one. You do need to be curious, dependable, humble, organized and eager to learn our business from the ground up.

This is not a traditional corporate trainer role. You will spend meaningful time in the field, build relationships with shop teams, listen before making recommendations, and provide practical coaching that helps people succeed.

Culture Comes First

The Field Training & Operations Coach must genuinely live and breathe the Stress-Free Auto Care culture.

At SFAC, we believe customer trust is earned through transparency, care, education, and consistently doing the right thing. This person will not simply teach procedures or present training materials - they will model the behaviors, attitude, and customer-first mindset that define the Stress-Free Auto Care experience.

Effective field coaching begins with trust. You will earn credibility by being present, approachable, respectful of the realities of the shop environment, and committed to helping - not judging - our teams.

You will help ensure that our GMs, AGMs, and Service Advisors understand that great service advising is not hard selling. It is listening to the customer, educating them clearly, making honest recommendations, and helping them make informed decisions about their vehicle.

What You’ll Do

• Facilitate and continuously improve onboarding for new General Managers, Assistant General Managers, Managers In Training (MIT) and Service Advisors.
• Travel to Stress-Free Auto Care locations to observe operations, reinforce training, and provide hands-on field coaching.
• Build trusted relationships with shop teams and leaders by listening first, understanding their challenges, and following through on commitments.
• Coach Service Advisors on clear communication, customer education, transparent recommendations, and trust-based selling.
• Help new leaders build confidence in managing shop routines, customer interactions, team communication, and operating standards.
• Reinforce SFAC's culture and customer promise in every training session, coaching conversation, and field visit.
• Partner with field leaders and shop teams to identify training needs, performance gaps, and opportunities to improve.
• Develop and improve practical training materials, such as checklists, job aids, process guides, visual presentations, photos, and short training videos.
• Support consistent use of operating procedures and help make processes simple, clear, and easy to follow.
• Gather feedback from trainees and field leaders and recommend improvements to onboarding, training materials, and field support.
• Track training completion and effectiveness through feedback, observation, assessments, and relevant performance indicators.
• Serve as a constructive bridge between the field and leadership by sharing what is working, where teams need support, and where processes can improve.

What Success Looks Like

• New GMs, AGMs, and Service Advisors feel welcomed, supported, and prepared to succeed.
• Shop teams trust you as a coach and partner - not as someone from "corporate" who comes in to criticize.
• Training is practical, clear, relevant, and consistently applied across locations.
• Service Advisors gain confidence making honest, customer-focused recommendations.
• Leaders and team members understand how their daily behaviors support the Stress-Free Auto Care culture.
• You help turn feedback from the field into meaningful improvements in training and operations.

What We’re Looking For

• A natural coach who enjoys helping people grow and succeed.
• Humble, approachable, and able to build trust with people at every level.
• Highly coachable and open to feedback; you are willing to learn, adapt, and improve.
• Comfortable giving direct feedback in a respectful, encouraging, and practical way.
• A strong communicator, both one-on-one and in front of small groups.
• Organized, dependable, and able to manage multiple priorities and deadlines.
• Curious and willing to learn the automotive service business.
• Comfortable working independently while staying closely connected to a team.
• Practical and solutions-oriented; you notice what is not working and help make it better.
• Comfortable traveling regularly between shop locations and working occasional weekends as business needs require.

Required Experience: 5+ years of experience in one or more of the following areas:

• Training, onboarding, coaching, or mentoring new employees.
• Customer service, retail, hospitality, sales support, or service operations.
• Team leadership or shift leadership in a customer-facing environment.
• Creating training materials, process guides, presentations, checklists, or job aids.
• Supporting frontline teams in a multi-location business.
• Facilitating small-group training or coaching individuals.
• Using common productivity, presentation, video, or learning-management tools.

Experience in automotive service is helpful but not required. Experience in a customer-focused service environment is highly valued.

What You’ll Bring

• A passion for developing people and helping others succeed.
• Strong relationship-building and interpersonal skills.
• A genuine belief that trust, transparency, and customer care matter.
• High energy, professionalism, and a collaborative mindset.
• Strong follow-through and attention to detail.
• A continuous-improvement mindset and a desire to build scalable, practical training programs.
• The ability to represent Stress-Free Auto Care's culture with consistency, credibility, and care.

Why Join Stress-Free Auto Care

• Make a meaningful impact on the confidence, development, and success of our people.
• Help shape the onboarding and training experience for a growing organization.
• Build a career in training, operations, and leadership.
• Work with leaders who value practical ideas, accountability, teamwork, and continuous improvement.
• Help deliver a better, more transparent auto-care experience for customers.

Compensation

$55,000 to $65,000 OTE

Benefits

• PTO/Sick & (6) Annual Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) Matching
• Paid Skills Enhancement Training
• Employee Discount - Service & Parts
• Employee Referral Program