Field Training Manager

Central States, Inc.; Tontitown (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K

Education assistance – up to $5,250/yr

Profit-Sharing / Own it bonus

Medical

Dental

Vision

Holiday pay

Paid Time Off

Employee Assistance Program

Care Guides

Life insurance – 1.5x salary

Wellness program – up to $1,200/yr

Health Savings Accounts

Flexible Spending Accounts

Short-Term Disability

Long-Term Disability – employer paid

Merit increases

SHINE program – Scholarships

Job summary

Central States Manufacturing, Inc. is seeking a Field Training Manager to educate sales teams, customers, and contractors on metal-roofing products and installation practices.

This role drives engagement, increases proficiency, and enhances customer satisfaction through training events and expert guidance. You will design materials with Marketing, deliver comprehensive training, and represent the company at trade shows and industry events, while collaborating with Sales and Quality to ensure

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience in roofing, construction, or related technical field.
• Proven experience delivering training, technical instruction, or product knowledge.

Responsibilities

• Develop and deliver comprehensive training programs for sales teams and customers focused on metal roofing products, applications, and installation best practices.
• Plan and execute customer-focused events such as New Customer Training Days and Customer Appreciation Days.
• Design and maintain training materials, manuals, and presentations with Marketing to support learning.
• Serve as primary resource for product-related inquiries and installation requests.
• Partner with Quality to investigate and resolve product-related claims and improve quality.
• Represent the company at trade shows and industry events to showcase installation demonstrations and identify training opportunities.
• Collaborate with Sales and Marketing to align training content with business objectives and brand messaging.
• Maintain up-to-date expertise on metal roofing systems and industry standards.

Skills

Training delivery

Technical instruction

Product knowledge

Team leadership

Customer focus

Education

High school diploma or equivalent

Bachelor's degree in Construction Management, Engineering, Business Administration, or related field

Job description

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our "right, on time, every time" commitment.

So, who are we looking for?

People who “Own It”

• You are customer-focused with an eye for detail.
• You are reliable.

People Who “Can Do” – Our Attitude

• You are an innovative thinker pursuing continuous improvement.
• You embrace teamwork.
• You want to positively make an impact and open to change.

People who “Act in Love”

• You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart.

And what will you do?

Summary

The Field Training Manager serves as the central leader for educating sales teams and customers, and contractors on metal-roofing products and installation practices. This role drives engagement, enhances team proficiency, and strengthens customer satisfaction. The Field Training Manager coordinates training events, provides expert technical guidance, supports quality assurance efforts, and represents the company at industry events and trade shows.

Core Functions

• Develop and deliver comprehensive training programs for sales teams and customers focused on metal roofing products, applications, and installation best practices.
• Plan and execute customer-focused events such as "New Customer Training Days" and "Customer Appreciation Days" to build customer product knowledge and strengthen relationships.
• Design and maintain training materials, manuals, and presentations in conjunction with Marketing to support consistent and effective learning across audiences.
• Serve as the primary resource for product-related inquiries and installation requests for troubleshooting, ensuring timely and accurate support for customers and internal teams.
• Partner with the Quality team to investigate and resolve product-related claims and provide timely feedback to improve quality and performance.
• Represent the company at trade shows, conferences, and industry events to hold product installation demonstrations, share expertise, and identify new training opportunities.
• Collaborate with Sales and Marketing to align training content and materials with business objectives, customer needs, and brand messaging.
• Maintain up-to-date expertise on metal roofing systems, industry standards, and emerging trends to continuously enhance training content and delivery.

Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.

Key Measures Of Success

• Effectively delivers training that increases sales team confidence and customer satisfaction.
• Demonstrates mastery of product details, benefits, and applications, as evidenced by training outcomes and assessments.
• Resolve product or installation issues efficiently, improving customer experience and reducing repeat claims.
• Represents the company with professionalism and expertise at all customer events and trade shows.
• Demonstrates adaptability and a strong work ethic in a fast-paced, evolving environment.
• Consistently exhibits and displays the company’s values of "Own It. Can Do. Act in Love."
• Own It – Commitment to customer, company, and each other.
• Can Do – Team Player, Open to Change, & Pursuing continuous improvement.
• Act in Love - Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Supervisory Responsibilities

This position includes supervisory responsibilities.

Education & Experience

Minimum Required:

• High school diploma or equivalent.
• 5+ years of experience in roofing, construction, or a related technical field.
• Proven experience delivering training, technical instruction, or product knowledge.

Preferred

• Bachelor’s degree in Construction Management, Engineering, Business Administration, or a related field.
• Relevant certifications or training in metal roofing systems, construction, or adult learning methodologies.
• Experience supporting or leading field-based customer training or technical service programs.

Physical Demands & Work Environment

Work is performed in office, construction, and manufacturing environments. This role will routinely utilize standard office equipment, including computers, phones, and printers, to perform core functions, and will also interact with production areas, equipment, or machinery when visiting operational sites. The work requires a combination of sedentary and active tasks, including standing, walking, bending, reaching, driving, climbing, and occasional lifting of materials or tools weighing up to 50 pounds. This role involves working in environments that may be loud, non–temperature-controlled and exposed to outdoor weather conditions. Employees frequently interact with machinery, moving objects, and vehicles. Appropriate personal protective equipment (PPE) must be worn as required by site policy when in designated production or operational areas.

Key Physical Requirements

• Regular activities: standing, walking, talking, hearing, driving, climbing, and performing tasks requiring fine motor skills (e.g., reaching, pushing, pulling, grasping, kneeling, crouching, twisting, bending)
• Occasional activities: sitting, climbing, crawling, and lifting items weighing up to 50 lbs.
• Environment notes: exposure to noise, temperature variations, machinery, moving objects, and outdoor weather conditions; PPE required in designated areas

Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

Travel

This position may require up to 75% travel, depending on business needs. Travel may include visits to company locations, client sites, training, or industry events. The amount of travel is subject to change and should not be considered a fixed or ongoing expectation.

Benefits Offered

At Central States, we are an ESOP. That means each one of our employees is an owner of the company and receives an allocation of stock every year. We also offer:

• 401K
• Education assistance available – Up to $5,250 each year
• Profit-Sharing bonus or own it bonus
• Medical
• Dental
• Vision
• Holiday pay
• Paid Time Off
• Employee Assistance Program providing Confidential Emotional Support, Work and Lifestyle Support, Legal Guidance, Financial Resources and Digital Support
• Care Guides to help employees navigate the complex healthcare system
• Life insurance – 1.5x annual salary – 100% employer paid
• Wellness Program – earn up to $1,200 annually when enrolling in a medical plan!
• Health Savings Accounts
• Flexible Spending Accounts
• Short-Term Disability
• Long-Term Disability – 100% employer paid
• Performance based merit increases
• SHINE program – Employee Financial Assistance and Dependent Scholarships!

Central States Manufacturing, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.