Field Tool Technician

Victaulic; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Laptop

iPhone

Corporate card

Car maintenance card

Job summary

Victaulic is seeking a Field Tool Technician to join the Application Engineering team in the Southwest, covering the Pacific Northwest. The role involves on-site tool support, maintenance, and consulting at customer facilities across Seattle, WA and Portland, OR, with up to 80% travel to sites.

You will train customers, perform calibrations, and repair or replace tools as needed. Ideal candidates have 3+ years of field service experience, mechanical aptitude, and strong problem-solving

Qualifications

• 3+ years of field service or equipment maintenance experience.
• Ability to read technical manuals, schematics, shop math, and use precision instruments.
• Capacity to perform field service functions including setup, maintenance and repair.
• Strong customer service and communication skills; able to work independently at customer sites.

Responsibilities

• Train customer personnel on tool operation, maintenance and safety protocols.
• Coordinate and schedule customer visits; maintain relationships with customers.
• Provide on-site tool support, troubleshooting, and preventive maintenance.
• Perform calibration, testing, and commissioning of newly installed tools.
• Conduct warranty evaluations/repairs and maintain service records.

Skills

Field service experience

Mechanical aptitude

Reading technical manuals

Organizational skills

Customer service

Travel readiness

Proficiency with MS Office

Education

Associate or technical degree

Tools

Diagnostic software

Equipment management systems

Computerized maintenance programs

Job description

Job DescriptionJob DescriptionVICTAULICField Tool Technician – Pacific Northwest - Seattle, WA - Portland, ORFull-Time | Application Engineering – Tool Application EngineeringReports to: Group Leader, Tool Application Engineering**Immigration sponsorship: Not available for this position**ABOUT VICTAULICVictaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.The Tool Application Engineering team within Application Engineering supports the tools and equipment our customers rely on every day, providing on-site support, maintenance and consulting at customer facilities.AN INDUSTRY LEADER WITH A HEART AS BIG AS ITS AMBITION AND INNOVATIONAt Victaulic, we're committed to constructing a better world for and with our people. Let's Build a Better World Together.Our commitment to our people is built on four pillars:We build from within.We stand behind our people.We foster an environment for constant learning.We engineer change for a more stable and sustainable world.YOUR IMPACT STARTS HEREWe're looking for a Field Tool Technician to join our Application Engineering organization in the Southwest. In this role, you'll apply your technical knowledge, communication, and problem-solving skills to provide on-site tool support, maintenance and consulting services at customer facilities across your territory.You'll bring working knowledge of tool maintenance, repair procedures, and customer service operations, and you'll be exposed to our company processes, products, and industry standards and codes. This role requires up to 80% travel to customer sites across the Southwest territory.WHAT YOU'LL BUILD & OWNTrain customer personnel on proper tool operation, maintenance procedures, and safety protocolsIndependently coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with the independent customers you supportProvide onsite consulting to customers on tool operation and shop setup to maximize tool productivityProvide on-site tool support and maintenance at customer facilities, learning and understanding our line of tools, equipment, and specialized instruments used at customer locationsConduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtimeRespond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilitiesPerform on-site calibration, testing, and commissioning of newly installed tools and equipmentConduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operationsMaintain customer tool inventories and service records; prepare detailed service reports and recommendations for customersMaintain professional customer relationships and provide technical consultation on tool applications and best practicesFollow all company safety requirements and procedures, and participate in safety reviewsWHAT YOU BRING3+ years of field service or equipment maintenance experienceMechanical aptitude and high organizational skillsProficiency in reading technical manuals, schematics, shop math, and precision instrumentsCapability to perform all field service functions, including equipment setup, maintenance, and repairAbility to take verbal and written instructions, work independently at customer sites, and provide excellent customer serviceAbility to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments at customer facilitiesComfort with extensive travel (up to 80%)Proficiency in Microsoft Office products, using computer systems and software applications to generate customer service reports and maintain tool maintenance databasesWHAT SETS YOU APARTAssociate or technical degreeProficiency in diagnostic software, equipment management systems, and computerized maintenance programsWHAT WE OFFERBuild A Better CareerCompany vehicle, laptop, iPhone, corporate credit card, and car maintenance cardCareer development programs and internal promotion pathways — we build from withinTuition assistance and continuous learning opportunitiesBuild A Better FutureHealth and welfare benefitsRetirement savings plan (401K)Life insurance, plus short- and long-term disability coverageRetiree benefitsBuild A Better YouParental leaveInclusive, team-oriented culture where people look out for one anotherAsk to review our Benefits-at-a-Glance for a complete list of benefits offered.Build A Better WorldJoin a company whose products contribute to a safer, more sustainable built environment every day.COMPENSATIONThe base salary range for this position will be determined based on experience, qualifications, skills, and geographic location. This role is also eligible for the full benefits package described above.EQUAL EMPLOYMENT OPPORTUNITYVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process.)VICTAULIC STAFFING PARTNER COMMUNICATION POLICYAll staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.Let's Build a Better World Together.victaulic.com/careers#LI-JT1 #LI-REMOTE #TOP123