Field Test Technician

Frey Consulting Group; Waterloo (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings Account (401k)

Paid Time Off

Life Insurance

Disability Insurance

HSA Programs

Job summary

Productive Resources is seeking an engineer to join our team at a customer facility in Waterloo, IA to provide product technical support for PV&V field teams, channel partners, and customers on complex product problems.

You will lead troubleshooting using advanced diagnostics, analyze data with cross-functional teams, and develop solutions that can be shared with partners and field staff. Opportunities for growth exist within the organization.

Qualifications

• Bachelor-level or two-year degree in a related technical field is required.
• Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems.
• Electrical diagnostic background is essential; knowledge of Battery Electric Vehicle Systems is a plus.

Responsibilities

• Lead troubleshooting for complex problems for field teams, partners, or customers using advanced diagnostic skills.
• Analyze data from multiple sources with cross-functional teams to resolve technical problems on new products.
• Develop and author solutions/bulletins for complex issues used by field teams or partners.
• Assist in gathering identified parts needed for production updates.

Skills

Diesel engine diagnostics

Electrical diagnostics

Battery Electric Vehicle Systems

Microsoft Office & Teams

Education

Electrical Engineering Technology

Diesel Power Technology

Manufacturing Engineering Technology

Technology Management

Tools

Proprietary diagnostic tools

Job description

Productive Resources (www.productiveresources.com) is seeking a candidate to be part of our engineering team at our customer's facility in Waterloo, IA. As a member of our team, the selected candidate will provide product technical support to PV&V field teams, channel partners, and customers on complex product problems while developing channel partners' technical and Customer Support capability. May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.

This is a full-time position that is indefinite in duration with the potential and opportunity for professional growth, and additional opportunities within our organization.

Duties:

• Following the Problem Resolution Process, take a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
• Under the framework of established processes, take a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
• May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
• Provide assistance in gathering identified parts needed for production intent updates.

Requirements:

• Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.
• Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems.
• Must have an electrical diagnostic background.
• Knowledge of Battery Electric Vehicle Systems.
• Microsoft office and Teams.
• Will use propriety diagnostic tools/applications, so must be technically adept.

Why work for Productive Resources?

Productive Resources is a full-service engineering firm with over two decades of experience serving leading global clients. Our expertise is project-based product development and manufacturing engineering support. Our primary focus industries are off highway equipment including agricultural, construction, defense, mining, recreational, industrial, and specialty machines.

We lead with our reputation for quality, teamwork, and innovative solutions. We invest in our people, providing resources and opportunities for ongoing development. Our workplace fosters innovation, prioritizes the well-being of our team, and encourages creativity. Our diverse experience and client base will challenge your technical skills and provide greater opportunities for growth.

• Group Health, Dental and Vision Insurance
• Company Paid Life Insurance
• Voluntary Life, AD&D, and Disability Insurance available
• Voluntary Critical Illness and Accident Insurance available
• Long-Term Disability
• Short-term Disability
• Retirement Savings Account (Traditional 401k & Roth 401k)
• Flexible Spending Plans for Medical Expenses and Dependent Care
• Health Savings Account (HSA) Programs available
• Health Care Flexible Spending Account (FSA) Plan
• Paid Time Off (PTO)
• Health Care Support Program complimentary health advocacy program provides 24/7 assistance.