Field Technician VI

Spectrum; Madison (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Spectrum is seeking a Field Technician VI to lead complex installations and troubleshoot for large enterprise clients. This role emphasizes field work, edge device configuration, and multi-site project support across diverse environments.

Ideal candidates will have extensive certifications, a valid driver's license, and proven ability to mentor junior technicians while collaborating with technical support for advanced issues.

Qualifications

• Fluent in English and able to communicate technical information clearly.
• Must have completed courses for Field Technician VI and be a Field Technician V.
• Valid driver’s license with a safe driving record.
• High school diploma or equivalent work experience is required.

Responsibilities

• Survey, install, and maintain complex network products for large enterprise clients.
• Install, troubleshoot, and support field deployments for enterprise customers.
• Lead large multi-site project implementations and configure edge devices.
• Provide field support for optical connections and advanced troubleshooting.
• Mentor junior technicians and collaborate with technical support teams.

Skills

Fluent English

Valid driver’s license

Education

High School diploma or GED

Tools

NCTI Master Technician Certification

HFC Networks Certification

SCTE Business Class Service Specialist

Cisco CCENT / CCNA

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Leverage your technical expertise to keep people connected to what matters most. As a Field Technician VI at Spectrum, you'll take charge of complex installations and troubleshooting for large enterprise clients. This position is also backwards compatible. Your skills are crucial in ensuring unparalleled support and system reliability.

What Our Field Technicians VI Enjoy Most About the Role

• Advanced Technical Mastery: Take pride in surveying, installing, and maintaining complex network products for large enterprises.
• Variety of Work: Engage with business and residential customers, understanding their unique priorities and providing exceptional service.
• Project Implementation and Network Support: Implement large multi-site projects, configure edge devices, and provide field support for optical connections.
• Skill Development and Mentorship: Benefit from opportunities to mentor junior technicians and collaborate with technical support personnel for advanced troubleshooting.

Working Conditions

Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. Enjoy the independence and confidence that comes with providing support and technical solutions to high-end customers.

Required Qualifications

Education

• High School diploma, GED, or equivalent work experience.

License

• Valid Driver's license with safe driving record within company standards required.

Schedule

• Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.

Language

• Fluent in English.

Experience

• Must be a Field Technician V and must have completed courses for Field Technician VI.

Physical

• Walk over various terrains and weather conditions while carrying tools and equipment.
• Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs.
• Climb ladders up to 32 feet and work in confined spaces and at heights.
• Operate and navigate a company vehicle in changing environments. Work with small components and wires.
• Work outdoors for extended periods in any season and inclement weather.

Preferred Qualifications

Technical Knowledge

• Understanding of Spectrum products and services.

Certifications

• NCTI Master Technician Certification, HFC Networks Certification, or SCTE Business Class Service Specialist. Cisco Certified Entry Networking Technician Certification, or Cisco Certified Network Associate.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.