Field Technician - Philadelphia, PA

T-MOBILE USA, Inc.; Fort Washington (MD); On-site; USD 57,000 - 102,000; Full time

Benefits offered by this job

Medical

401(k)

Stock grants

Paid time off

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Field Technician to support Engineering & Operations across Philadelphia and surrounding areas. You will maintain network performance, resolve issues, and support improvements in the market.

The role requires strong hands-on skills, independence, and the ability to support a wide range of network sites, with opportunities for growth within a collaborative, agile environment.

Qualifications

• Bachelor's degree OR equivalent relevant field experience.
• 2-4 years in field operations or related technical roles.
• 2-4 years in wireless telecommunications or related field.

Responsibilities

• Technical Support: Solve network performance issues and outages.
• Project Support: Track, report, and communicate on key projects.
• Operations: Develop documentation, job aids, and procedures.
• Continuous Learning: Stay current with evolving tech and standards.

Skills

RAN

5G NR

Base Station

Wireless Backhaul

Project Management

Disaster Recovery

Network Troubleshooting

Radio Access Networks

Technical Support

Electronics

Computer Fluency

Education

Bachelor's degree or equivalent

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team across the city of Philadelphia and some surrounding suburbs.

This position is ideal for a well-rounded technician who thrives in a hands‑on environment, enjoys working independently, and is comfortable supporting a wide range of network sites. You will play a key role in maintaining network performance, resolving issues, and supporting ongoing improvements across the market.

We foster a collaborative, agile culture that encourages innovation and teamwork‑living the Un-carrier approach every day.

Role Overview

The Field Technician serves as a technical contributor within and occasionally beyond their immediate team. This role supports both operational and project-based work, requiring a solid understanding of radio access networks (RAN), backhaul, signaling, disaster recovery, data services, and location‑based services.

The position also requires foundational knowledge of network design, capacity planning, and power systems (AC/DC), along with the ability to apply that knowledge in real‑world field scenarios.

Main Responsibilities

• Technical Support: Solve network performance issues, support outage resolution, and find opportunities for operational improvement
• Project Support: Complete and support key projects, ensuring accurate tracking, reporting, and communication
• Operations: Recommend process improvements and assist in developing documentation, job aids, and procedures
• Continuous Learning: Stay ahead of evolving technologies, systems, and company standards

Education & Experience

• Bachelor's degree OR equivalent relevant field experience. Candidates with deep technical or field experience are encouraged to apply-no degree required.
  • Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years of experience in field operations, maintenance, or related technical roles
• 2-4 years of experience in wireless telecommunications or a related field

Knowledge, Skills and Abilities

• Electronics - Basic operational knowledge, understanding, and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio, and AC/DC power systems. (Required)
• Computer Fluency - Proficiency with Microsoft Office and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Required)
• 5G New Radio (NR) - Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
• Base Station - Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Required)
• Continuous Development - Candidates are expected to actively grow their skills through ongoing training, certifications, and hands‑on experience in an ever‑evolving telecommunications landscape. (Required)
• Disaster Recovery Planning - Familiarity with disaster recovery protocols and the ability to complete contingency plans to restore network services with minimal disruption. (Required)
• Network Troubleshooting - Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Required)
• Project Management - Ability to plan, coordinate, and complete field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments. (Required)
• Radio Access Networks (RAN) - Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required)
• Technical Support - Ability to provide hands‑on technical assistance and field‑level support to internal teams and partners, ensuring timely resolution of equipment and network issues. (Required)
• Wireless Backhaul - Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber‑based solutions. (Required)
• Excellent verbal and written communication skills, including interactions with local government agencies. (Preferred)
• Self‑motivated; exhibits initiative in achieving company goals and objectives. (Preferred)
• Basic leadership skills with the ability to prioritize and complete multiple tasks. (Preferred)
• Able to work both independently and in a team environment. (Preferred)
• Flexibility with ever‑changing environments and shifting priorities. (Preferred)
• Flexible availability is a must, including day and night work and participation in an on‑call rotation for the Philadelphia area covering nights, weekends, and holidays. (Preferred)
• Ability to lift 50‑70 pounds; outdoor work in varied weather conditions is an expected part of this role. (Preferred)

Licenses and Certifications

• Must be at least 21 years of age to operate a company assigned vehicle
• Must be legally authorized to work in the United States

Travel

• Travel Required (Yes/No): Yes

DOT Regulated

• DOT Regulated Position (Yes/No): Yes
• Safety Sensitive Position (Yes/No): No

Base Pay Range: $27.16 - $48.99Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year‑end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

Full and part‑time employees have access to the same benefits when eligible.

Benefits

• medical
• dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• up to 12 paid holidays - which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually
• paid parental and family leave
• family building benefits
• back‑up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long‑term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long‑term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

Never stop growing! As part of the T-Mobile team, you know the Un‑carrier doesn't have a corporate ladder‑it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.