Field Technician - Outside Plant III

Optimum Communications Inc.; New York (NY); On-site; USD 58,000 - 95,000; Full time

Job summary

Optimum Communications Inc. in New York is seeking a Broadband Technician (BBT) III - OSP to repair and maintain fiber and coaxial networks from the headend to customer devices, including headend electronics and critical infrastructure.

You will troubleshoot end-to-end and mentor junior technicians to ensure service excellence. The role requires a high school diploma, a valid driver's license, ability to lift 75 pounds, pole climbing, and testing equipment proficiency.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and driving record within company standards.
• DOT medical card and CDL where applicable; comply with DOT requirements.
• Knowledge of basic mathematics and electronics.
• Ability to use testing equipment (signal level meters, ohm meters).
• Ability to stand 50-70% of the time; safely lift 75 pounds; climb poles with gear.

Responsibilities

• Provides quality internal and external customer service reflecting the Company values.
• Troubleshoots and repairs transport, trunk, and distribution networks from headend to customer devices.
• Maintains network integrity through preventive maintenance.
• Repairs in FTTx and/or RFoG networks.
• Installs, tests, and troubleshoots services from tap to customer devices.
• Educates customers about usage, waivers, and billing procedures.
• Decides service upgrades or additional products based on customer needs.
• Participates in on-call rotation.

Skills

Basic mathematics

Basic electronics

Testing equipment operation

Climbing poles

Lifting up to 75 lbs

Education

High school diploma or equivalent

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Under general supervision the Broadband Technician (BBT) III - OSP repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.

Responsibilities

• Provides quality internal and external customer service reflecting the Company values
• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Has experience working in FTTx and/or RFoG networks
• Maintains network integrity through preventive maintenance
• Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
• Installs, tests, and troubleshoots Company services including video, data, and telephone from tap to customer electronic devices
• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures
• Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
• Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
• Completes work orders and other documentation on paper or by mobile device
• Uses small hand tools, power tools, meters, and other test equipment
• Participates in on call rotation

Qualifications

• High school diploma or equivalent
• Appropriate valid driver's license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
• Knowledge of basic mathematics
• Knowledge of basic electronics
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to work while standing 50 - 70% of the time
• Ability to safely lift 75 pounds
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available
• Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed
• Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
• BDS certification preferred
• Home security installation experience preferred
• Minimum of 6 months BBT III level experience preferred or equivalent work experience
• An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$57,802.00-$94,960.00/ year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

This role is in a union and covered by a collective bargaining agreement.