Field Technician - Optimization Services Group

Intralox; Hammond (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Intralox is seeking a Field Technician for the Optimization Services Group to execute field installations, audits, troubleshooting, and technical support on conveyor systems. The role requires frequent travel to customer sites across multiple regions in the United States.

Candidates should have a strong mechanical background, good problem-solving skills, and the ability to work directly with customers. A high school diploma is required, with a technical degree preferred.

Qualifications

• High school diploma or equivalent required; technical degree preferred.
• Strong mechanical background with experience in processing or conveying equipment is desired.
• Excellent English verbal and written communication skills.
• Willingness and ability to travel extensively (70%), including weekends and holidays, domestically and internationally.

Responsibilities

• Plan, coordinate, and perform mechanical and electrical installation and commissioning of equipment.
• Provide warranty support by diagnosing failures and performing repairs.
• Train customers on operation and maintenance of equipment.
• Troubleshoot in the field and develop effective solutions with minimal supervision.
• Collect and document detailed technical information from conveyor systems.

Skills

Strong mechanical background

Excellent English communication

Team collaboration

Read and understand drawings

Education

High school diploma or equivalent

Technical degree (electrical/mechanical/automation) preferred

Tools

Microsoft Office

Job description

Field Technician - Optimization Services Group

Location New Orleans, LA, Hammond, LA, Baltimore/Washington D.C., Grand Rapids, MI, Twinsburg, OH, US - Southeast Region, US - Northeast Region, US - West Coast Region, US - Midwest Region, US - Pacific Northwest Region, US - Southwest Region, US - Remote

Job Category Customer Service & Technical Support Division Intralox

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide. Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years. Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. Intralox is looking for a Field Technician to execute optimization services for material handling equipment. This role includes performing field installations, audits, troubleshooting, and technical support on a variety of conveyor systems, primarily within the material handling industry. Candidates should have strong mechanical aptitude, good problem-solving skills, and the ability to work directly with customers at their sites. Because this role requires frequent travel, candidates may be located anywhere in the United States with reasonable access to an airport.

Responsibilities

• Plan, coordinate, and perform mechanical and electrical assembly, installation, and commissioning of equipment.
• Provide warranty support by diagnosing equipment failures, performing repairs, and replacing critical components as needed.
• Provide technical feedback to Engineering and R&D teams to support continuous improvements in equipment performance, reliability, and serviceability.
• Train customers on the proper operation, and maintenance of equipment.
• Troubleshoot installation challenges and develop effective solutions in the field with minimal supervision.
• Inspect conveyor systems and related equipment to collect detailed technical information and accurately document findings.
• Communicate conveyor and belting recommendations both verbally and through clear, professional written reports.
• Manage and execute business travel efficiently on short notice, including travel during evenings and weekends when required.
• Maintain accurate inventory levels and ensure the proper care, maintenance, and accountability of assigned tools.
• Maintain a professional work environment, including the appearance, cleanliness, and organization of equipment, tools, and work areas.
• Demonstrate a commitment to continuous improvement through self evaluation, professional development, and a focus on delivering exceptional customer service.

Requirements

• High school diploma or equivalent
• Minimum 3+ years of work experience as a mechanical or electrical technician
• Strong mechanical background, ideally with experience in processing or conveying equipment.
• Ability to travel extensively (70%) both domestically and internationally and work weekends, holidays as needed.
• Reasonable access to regional airport.
• Ability to communicate effectively with customers.
• Ability to work within a team environment including subcontractors.
• Valid driver’s license and good driving record
• Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision.
• Excellent English verbal and written communication skills
• Computer proficiency, including demonstrated experience with Microsoft products
• Ability to read and understand manufacturer’s drawings and manuals to "self-teach" new technology.
• High level of attention to detail
• Effective communication (verbal and written) and relationship skills
• Positive, confident outlook with an entrepreneurial, problem-solving personality
• Ability to safely lift up to 75 lbs., climb ladders, work in tight spaces, and stand, kneel and squat on a repetitive basis.

Preferred Qualifications

• Technical degree (electrical/mechanical/automation)
• Experience with material handling equipment
• Strong electro-mechanical skills (electrical panels, motors, drives and networks), experience with industrial control systems.
• Ability to MIG weld

EEO/Vet/Disability Notice EOE/M/F/Vet/Disabled