Field Technician/Installer Level II

TIAG; Mount Pleasant (SC); On-site; USD 50,000 - 75,000; Full time

Job summary

TIAG seeks a Field Technician/Installer Level II to install, maintain, repair, and troubleshoot DoD electronic security systems. The role requires US citizenship and the ability to travel up to 75% CONUS, with potential CONUS/OCONUS assignments.

The candidate will handle complex service requests, provide independent diagnoses, and mentor Level I staff while supporting mission-ready operations in a fast-paced environment.

Qualifications

• 2–4 years of proven experience as a Level I Technician or equivalent.
• Ability to obtain and maintain a government issued security clearance (US citizenship).
• Proficiency in diagnosing and repairing hardware and software issues.

Responsibilities

• Conduct Preventive Maintenance according to schedule.
• Deliver Preventive Maintenance reports to Senior Technicians for review.
• Manage a defined queue of service tickets and ensure timely corrective maintenance.
• Develop and deliver training programs for technical staff and Level 1 OJT.

Skills

Troubleshooting

Preventive maintenance

Network configurations knowledge

Problem-solving

Independent work

Education

Associate's degree in a technical discipline

Tools

Lenel

AMAG

Bosch

Milestone

DMP

Job description

TIAG is seeking a Field Technician/Installer at a Level II experience. The Technician should be able to demonstrate experience in the installation, maintenance, repair, and troubleshooting of Department of Defense (DoD) Electronic Security Systems.This position plays a vital role in sustaining mission readiness by ensuring the optimal performance of critical equipment. The ideal candidate combines strong technical expertise with a proactive, team-oriented approach.Travel: Ability to travel up to 75% CONUS; opportunity for OCONUS travelClearance: This position will require a government clearance to be processed, so US Citizenship is a requirement.This is a full-time position; 40 hours/week.A Level II Technician handles more complex service requests, performs independent diagnoses, and is expected to provide support to Level I staff. This role requires a solid foundation of technical knowledge and problem-solving abilities.ResponsibilityFocus AreaQuarterly GoalOn site TechnicianConduct Preventive Maintenance according to schedule.Deliver Preventive Maintenance reports to Senior Technicians for review.High-Level SupportManage a defined queue of service ticketsSuccessful completion of corrective maintenance in a timely manner to prevent downtime.Training & MentorshipDevelop and deliver training programs for all technical staff.Implement a new training curriculum and OJT for Level 1 technicians.Education: Associate's degree in a technical discipline or equivalent professional certification.Experience: 2-4 years of proven experience as a Level I Technician or equivalent, with 2 core areas of expertise in (Lenel, AMAG,Bosch,Milestone,DMP etc)Ability to obtain and maintain a government issued security clearance, US or Naturalized Citizenship is required.Proficiency in diagnosing and repairing various hardware and software issues.Ability to work independently with minimal supervision.Working knowledge of network configurations and protocols.Problem-solving and critical thinking skills.TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations:The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300);Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); andExecutive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).