Field Technician II - Client Onsite (Temporary)

Astreya Partners, LLC; Nevada (IA); Hybrid; USD 39,000 - 62,000; Full time

Job summary

Astreya Partners, LLC is seeking a Field Technician II to support data centers and Points of Presence (POPs) across multiple locations. You will coordinate with network teams and local vendors for installation, repair and maintenance activities, including rack and stack deployments.

The role requires travel and involves performing site surveys, testing and validation of telecom/network equipment, and ensuring compliance with MOPs and quality standards in a fast-paced IT services environment.

Qualifications

• Two to five years of related experience or training.
• Knowledge of data center and POP infrastructure, including OSP/ISP cabling and power systems.
• Familiarity with telecom testing equipment and procedures.
• Ability to coordinate with LECs, technicians, landlords, and vendors.
• Ability to work independently and diagnose issues with minimal supervision.
• Experience with spreadsheets and project management software.

Responsibilities

• Maintain quality standards across data center locations and POPs.
• Perform installation, repair, maintenance, and testing of telecom equipment.
• Assist with card adds/replacements, software upgrades, and testing.
• Propose process improvements to boost efficiency and asset quality.
• Provide site survey support for projects and audits for data accuracy.

Skills

Data center knowledge

Telecom networking

Troubleshooting

Independent work

Project coordination

Education

Associate degree or equivalent

Tools

DWDM equipment

Routers & Switches

OTDR testing

Job description

What this Job Entails:

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).
• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.
• Help with performing card adds or replacements, software upgrades, and associated testing.
• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.
• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.
• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.
• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.
• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.
• Perform site surveys in support of network builds, augments, or decommissions.
• Assist in coordinating site access, equipment staging, and other tasks.
• Other duties as required.

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training;
• or equivalent combination of education and experience Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure.
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

Salary Range $28.76 - $45.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!