Field Technician II - CINCINNATI, OH

Lumen Technologies; Cincinnati (OH); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary benefits

Job summary

Lumen Technologies, headquartered in Cincinnati, OH, seeks a Field Technician II to install, troubleshoot, and maintain diverse telecom equipment across the network. You’ll work under minimal supervision on the outside plant, ensuring fiber, transport gear, and critical infrastructure operate reliably.

The role requires 2+ years in telecom field services, knowledge of DS1/DS3/SONET, and proficiency with Windows; a valid driver's license is essential.

Qualifications

• 2+ years’ experience installing, testing, and turn‑up of telecommunication equipment including SONET, DCS, DWDM, routers and switches.
• Strong technical and mechanical background with experience on transport gear and critical infrastructures (HVAC, high‑voltage systems, DC power).
• Knowledge of locating fiber, right‑of‑way and as‑builts; ability to use corporate databases.

Responsibilities

• Troubleshoots network equipment and restores service; identifies problem areas and coordinates resolution.
• Installs/changes/decommissions and tests Next Gen technologies (Edge Compute, Wavelength, Fiber Optic Transport, Ethernet, SONET, IP).
• Performs AC power (limited) and DC power installs; handles large Netbuild management duties.
• Manages asset processes and on‑site materials; coordinates shipping/receiving and keeps tools and equipment ready.
• Performs preventative maintenance on network/critical infrastructure including HVAC and high‑voltage systems.
• Updates inventory and time logs; communicates status to management and team.

Skills

Telecom field experience

DS1/DS3/SONET

TCP/IP

Power systems

Fiber locating

Windows

Driver's license

Education

High School diploma or GED

Tools

Test equipment

OTDR

Cable/planning tools

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

We have an immediate opening for Field Technician II. The Field Technician II may be required to perform a variety of different functions based on the need of the geographic area. Under minimalsupervision and utilizing established guidelines, procedures, and/or policies the Technician is responsible to effectively perform all functions requiredfor Field Tech I. Responsible for installation, decommissioning and troubleshooting problems of network equipment and circuits. This includes thefiber, transport equipment and all critical infrastructures within. Demonstrates a degree of experience with circuit provisioning, maintenance & testing(DS1/DS3/SONET), test equipment, telecommunication equipment installation and acceptance. Responsible for the outside plant network in eachgeographic boundary, including metro and long‑haul fibers.

The Main Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
• Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
• AC Power (on limited basis)
• DC power installs including tertiary and BDCBB.
• Large Netbuild management (PM Duties)
• Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
• Responsible for asset management processes and replenishment of on‑site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high‑voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
• Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

• 2+ years’ experience working of Installation, Test, and Turn‑up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
• Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high‑voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right‑of‑way, and As‑Builts.
• Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit‑switching/SS7), TCP/IP (routers/higher‑layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Some technical evaluation and fundamental judgment is required, while building an internal and external network.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Ability to quickly learn corporate databases.
• On‑call 24x7 on a rotational basis, on stand‑by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license required and satisfactory driving record.
• High School diploma or GED
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$49,674 - $66,300 in these states: OH
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short‑term incentives, long‑term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Nearest Major Market: Cincinnati
Job Segment: Testing, Shipping and Receiving, Outside Sales, HVAC, Cloud, Technology, Operations, Sales