Field Technician II

TeleWorld Solutions; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

TeleWorld Solutions in New Orleans seeks a Field Technician II to install, maintain, and repair telecommunications equipment at customer sites. You will work with senior technicians to ensure network performance and customer satisfaction.

Responsibilities include site installations, routine maintenance, troubleshooting, testing, and documenting activities. A high school diploma or equivalent is required, with an associate degree or technical certifications as a plus; valid driver’s license is

Qualifications

• Basic understanding of telecom systems, including cabling, routers, and switches.
• Familiarity with tools and equipment used in telecom installations and repairs.
• Experience with XCAL and CW testing (CW TX, spectrum analyzer) is a plus.

Responsibilities

• Installation and setup of telecommunications equipment at customer sites and network facilities.
• Maintenance and repairs of telecom infrastructure to ensure optimal performance.
• Troubleshooting issues with telecom equipment and networks with senior technicians.
• Testing and quality assurance of installed systems to verify functionality and safety standards.
• Customer interaction during service calls, maintaining professionalism and clear communication.
• Documentation of installations, repairs, and maintenance activities.
• Adherence to safety protocols and PPE requirements on-site.
• Travel to different job sites as needed.

Skills

Telecom systems

Cabling & networking

Troubleshooting

Customer communication

Education

High school diploma

Associate degree in telecommunications

Technical certifications

Tools

XCAL

CW TX

Spectrum analyzer

Job description

TeleWorld Solutions is seeking a motivated and detail-oriented Field Technician II to join our field operations team. In this entry-level role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment and infrastructure. You will work closely with senior technicians and engineers to ensure the optimal performance of our networks and customer satisfaction.

Who We Are The Architects of What Connects Us

You find the signal in the noise of data. We build the signal itself. We are TeleWorld Solutions, and we are the strategic backbone for the world's most ambitious wireless networks. We're not just consultants; we're the engineers, designers, and problem-solvers that operators, OEMs, and tower giants trust to bring their boldest visions to life.

Our playground is the invisible architecture of connection—from vast macro networks to the hyper-precise world of DAS, Small Cells, and Wi-Fi. With a legacy of hundreds of thousands of successful implementations, we help our clients navigate the entire lifecycle of their network from the first line of a design to the final optimization, and every critical decision about performance and value in between.

Why does this matter to you?

The complex data you will master—the CDRs, network KPIs, and customer signals—flows from the very infrastructure we design and optimize. You won't just be analyzing abstract numbers; you'll be interpreting the digital heartbeat of networks that we helped bring to life. Your insights will directly influence the next generation of those networks.

Welcome to the engine room of connection. Let's build what's next

Here, your work as a data storyteller is powered by deep, tangible engineering excellence. You provide the "what" and "why." We provide the "how" on a global scale.

• Installation and Setup Assist in the installation of telecommunications equipment, including cables, routers, switches, and other hardware at customer sites and network facilities.
• Maintenance and Repairs Perform routine maintenance and basic repairs on telecom infrastructure, ensuring that all equipment operates efficiently and meets company standards.
• Troubleshooting Identify and troubleshoot issues with telecom equipment and networks. Work with senior technicians to resolve more complex problems.
• Testing and Quality Assurance Conduct tests on installed and repaired systems to verify functionality and performance. Ensure compliance with safety and quality standards.
• Customer Interaction Communicate effectively with customers during service calls, providing updates and ensuring their needs are met. Maintain a professional and courteous demeanor.
• Documentation Maintain accurate records of installations, repairs, and maintenance activities. Submit reports to supervisors as required.
• Safety Compliance Adhere to all safety protocols and guidelines while working on-site, including the proper use of personal protective equipment (PPE) and adherence to OSHA standards.
• Education High school diploma or equivalent. Technical certifications or an associate degree in telecommunications, electronics, or a related field is a plus.
• Experience 2-5 years of experience with XCAL and if has done CW testing before (have experience with using CW TX, spectrum analyzer).
• Technical Skills Basic understanding of telecom systems, including cabling, routers, and switches. Familiarity with tools and equipment used in telecom installations and repairs.
• Problem-Solving Strong troubleshooting skills with the ability to work through issues methodically.
• Communication Good verbal and written communication skills. Ability to interact professionally with customers and team members.
• Physical Requirements Ability to lift and carry up to 50 pounds, work at heights, and in various weather conditions. Willingness to travel to different job sites as needed.
• Driver’s License Valid driver’s license with a clean driving record is required.

Join Our Veteran-Friendly Team

Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.

TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.