Field Technician I - Stratford, TX

Lumen Technologies; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) plan

Paid training

Job summary

Lumen Technologies is hiring a Field Technician I to install, maintain, and repair network infrastructure across our regional customer base. This entry-level role offers hands-on training, mentorship, and opportunities to grow in telecommunications and network operations.

You will work outdoors, travel between customer sites, and develop core skills in fiber, routers, and OTDR testing while delivering reliable service and strong customer support.

Qualifications

• High school diploma or equivalent.
• Experience or exposure to installation, repair, or technical field-service work.
• Must be comfortable outdoors in all weather.
• Valid driver's license and willingness to travel.
• Basic understanding of routers, networking equipment.

Responsibilities

• Install, maintain, and repair network equipment and infrastructure
• Troubleshoot network issues involving routers, fiber, and related technologies
• Respond to and resolve service trouble tickets in a timely manner
• Perform equipment and card replacements as required
• Conduct fiber testing and troubleshooting using OTDR equipment
• Travel between customer sites to support installation and repair activities
• Support preventative maintenance activities to ensure network reliability
• Participate in on-call and overtime support after completing training

Skills

Field service experience

Troubleshooting

Outdoor work

Communication skills

Customer service

Driver's license

Education

High school diploma or equivalent

Tools

OTDR equipment

Fiber testing tools

Network basics

Job description

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

We have an immediate opening for Field Technician I. Join a team that delivers critical network infrastructure services to customers across the region. This field-based role is ideal for technically inclined professionals who enjoy hands-on work, troubleshooting complex issues, and traveling between customer locations. Candidates will receive extensive training and mentorship before working independently, creating an excellent opportunity for entry-level talent with strong technical aptitude to build a rewarding career in telecommunications and network operations.

The Main Responsibilities

• Install, maintain, and repair network equipment and infrastructure
• Troubleshoot network issues involving routers, fiber, and related technologies
• Respond to and resolve service trouble tickets in a timely manner
• Perform equipment and card replacements as required
• Conduct fiber testing and troubleshooting using OTDR equipment
• Travel between customer sites to support installation and repair activities
• Support preventative maintenance activities to ensure network reliability
• Participate in on-call and overtime support after completing training

What We Look For in a Candidate

Required:

• High school diploma or equivalent
• Experience or exposure to installation, repair, or technical field-service work
• Must be comfortable working outdoors in all seasons and weather conditions, including exposure to heat, cold, rain, wind, and other environmental elements while performing field-based responsibilities.
• Basic understanding of routers, networking equipment, or telecommunications technologies
• Exposure to fiber installation, maintenance, or troubleshooting
• Ability to work independently after training and follow established procedures
• Valid driver's license and ability to travel frequently between customer locations
• Ability to work outdoors and in varying field environments
• Strong troubleshooting, communication, and customer service skills

Preferred Qualifications:

• Experience working with DC Power systems
• Generator maintenance or troubleshooting experience
• HVAC experience in a technical or field-service environment
• OTDR experience for fiber testing and diagnostics
• Telecommunications, networking, utility, or infrastructure field-service background
• Experience supporting customer locations across a geographic territory
• Familiarity with preventive maintenance and repair documentation
• Demonstrated ability to learn new technologies and adapt quickly in a technical environment

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$45,021 - $60,027 in these states: TX
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Nearest Major Market: Amarillo
Job Segment: HVAC, Telecom, Telecommunications, Technician, Entry Level, Operations, Technology