Field Technician I - Norfolk, VA

Lumen Technologies; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Lifestyle perks

Job summary

Lumen Technologies in Virginia is hiring an Entry-level Field Technician I to manage assets, installs, provisions, tests, and maintains fiber optic and transmission equipment. You will troubleshoot, document, and support restoration efforts to protect network integrity.

The role requires 1+ years in related work, a valid driver’s license, and the ability to lift 50 lbs. On-call duties and after-hours work are part of the job, with opportunities to grow within a major communications network.

Qualifications

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Experience and/or knowledge in at least one of Transmission, Switching, TCP/IP, or Outside Plant disciplines.
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• Site security and cleanliness must be maintained.
• PC skills and familiarity with Microsoft Windows and Office applications.
• Ability to learn corporate databases quickly; on-call 24x7 rotational duties, standby, dispatch, and overtime as needed.
• Valid driver’s license and ability to lift 50 lbs. in all weather conditions.

Responsibilities

• Perform customer installations, network installations, repairs, and service activations.
• Troubleshoot and resolve technical service issues using established procedures and tools.
• Conduct preventive maintenance to ensure network reliability and performance.
• Diagnose and expedite complex technical issues as needed.
• Deliver a positive customer experience through professional communication and service interactions.
• Maintain accurate records of work, service activities, and troubleshooting efforts.
• Collaborate with team members and support continuous operational improvements.
• Participate in on-call rotations after training and support occasional after-hours work.

Skills

High School Diploma

GED

Network monitoring

Installation

Maintenance/repair

PC skills

MS Windows

On-call 24x7

Education

High School Diploma or GED

Tools

DS1/DS3/SONET

TCP/IP

Fiber locating

OTDR

Mass Fusion Splicing

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

• Perform customer installations, network installations, repairs, and service activations.
• Troubleshoot and resolve technical service issues using established procedures and tools.
• Conduct preventive maintenance activities to ensure network reliability and performance.
• Diagnose and expedite complex technical issues as needed.
• Deliver a positive customer experience through professional communication and service interactions.
• Maintain accurate records of work completed, service activities, and troubleshooting efforts.
• Collaborate with team members and support continuous operational improvements.
• Participate in on-call rotations after completion of training and support occasional after-hours work when required.

What We Look For in a Candidate

Required:

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Must possess the ability to quickly learn corporate databases.
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

• 2+ years of relevant job experience
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Nearest Major Market: Hampton Roads

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