Field Technician I - LANSING, MI

Lumen Technologies; Lansing (MI); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen Technologies in Lansing, MI is seeking an Entry-level Field Technician I to support network operations and installations. You will work alongside experienced technicians, gain hands-on experience with field infrastructure, and help ensure reliable service for customers across the coverage area.

The role emphasizes a strong work ethic, customer focus, and willingness to learn, with onboarding and training to prepare you for a long-term career in telecommunications and network operations.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Reliability and a strong work ethic are essential.
• Ability to learn technical concepts in a field setting.
• Ability to travel within the assigned service area.
• Ability to work independently after training and in a team.

Responsibilities

• Support network builds, installations, and maintenance across service areas.
• Perform customer-premise equipment installations, activation, and testing.
• Assist with cable installation, troubleshooting, and circuit turn-up.
• Conduct site inspections and support battery maintenance programs.
• Coordinate vendor and site access requirements as needed.
• Respond to operational needs and travel between locations.
• Maintain documentation and follow safety and operational procedures.
• Participate in training and future on-call rotations after onboarding.

Skills

Customer service

Communication

Reliability

Technical learning

Team collaboration

Independent work

Education

High School Diploma or GED

Tools

Hand tools

Cable testing equipment

Network equipment

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As a Field Technician I, you will play a critical role in supporting network operations and delivering exceptional service to customers across your assigned coverage area. This is an entry-level opportunity designed for individuals with a strong work ethic, customer-focused mindset, and a desire to build a long‑term career in telecommunications and network operations. You will work alongside experienced technicians, and gain hands‑on experience supporting network infrastructure, customer installations, and operational activities.

The Main Responsibilities

• Support network builds, installations, and maintenance activities across assigned service areas
• Perform customer‑premise equipment installations, activation, and testing
• Assist with cable installation, troubleshooting, and circuit turn‑up activities
• Conduct site inspections and support battery maintenance programs
• Coordinate vendor and site access requirements as needed
• Respond to operational needs and travel between customer and network locations
• Maintain accurate documentation and follow established safety and operational procedures
• Participate in training, knowledge‑sharing activities, and future on‑call rotations following completion of onboarding

What We Look For in a Candidate

Required:

• High School Diploma or GED
• Valid driver’s license and ability to travel within the assigned service area
• Strong customer service and communication skills
• Demonstrated reliability, professionalism, and a strong work ethic
• Ability to learn technical concepts and apply training in a field environment
• Comfortable working independently after completing training
• Ability to perform hands‑on work in a variety of indoor and outdoor environments
• Ability to work collaboratively within a team‑oriented environment

Preferred Qualifications:

• Experience in cable, telecommunications, field service, installation, utility, or technical support roles
• Experience with network equipment, cabling, testing, or troubleshooting activities
• Background working for telecommunications, broadband, or cable organizations
• Experience providing customer‑facing support in retail, service, or field environments
• Must be comfortable working outdoors in all seasons and weather conditions, including exposure to heat, cold, rain, wind, and other environmental elements while performing field‑based responsibilities
• Mechanical aptitude and experience using hand tools and related equipment
• Knowledge of outside plant (OSP), telecom infrastructure, or network operations
• Proven record of job stability and long‑term employment tenure
• Desire to grow within a technical career path and advance into future technician roles

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,975 - $57,299 in these states: MI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Nearest Major Market: Lansing
Job Segment: Outside Sales, Technical Support, Telecom, Telecommunications, Entry Level, Sales, Technology