Field Technician I Bloomington IL

Lumen; Minneapolis (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Wellbeing benefits

Job summary

Lumen is seeking a Field Technician I to install, test, maintain, and repair telecommunications equipment and fiber infrastructure across Bloomington, IL and surrounding areas.

You will work independently, troubleshoot issues, support installations, and ensure service reliability with on-call rotations, safety practices, and a valid driver's license.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in network monitoring, installation or maintenance/repair.
• Knowledge of Transmission (DS1/DS3/SONET), Switching, TCP/IP and Outside Plant.
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• Maintain site security and cleanliness; PC skills and MS Windows/Office familiarity.
• Ability to learn corporate databases quickly; on-call 24x7 as required.
• Valid driver’s license; ability to lift 50 lbs and work in all weather.
• On-site travel and field work across assigned territories.

Responsibilities

• Install, test, maintain, and repair telecommunications equipment and fiber infrastructure
• Troubleshoot service-impacting issues and perform corrective actions
• Support customer installations, service turn-ups, maintenance, and repair work
• Maintain and support ILA sites and network infrastructure in assigned territories
• Respond to service-affecting incidents and urgent customer requirements
• Complete work orders, documentation, and system updates accurately
• Safely operate vehicles, tools, and field equipment following safety guidelines
• Participate in on-call rotations and travel as needed to support network operations

Skills

High School Diploma

1+ years network experience

Transmission knowledge

Switching knowledge

TCP/IP knowledge

Fiber locating

Valid driver’s license

Safety awareness

Education

High School Diploma or GED

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As a Field Technician I, you will play a hands‑on role in supporting and maintaining Lumen’s fiber network and customer infrastructure. This position is ideal for individuals who enjoy working independently, solving technical problems, and delivering exceptional customer experiences. You will perform installation, maintenance, troubleshooting, and repair activities across network facilities and customer locations while ensuring service reliability and operational excellence. This role will be servicing the Bloomington, Il greater area.

The Main Responsibilities

• Install, test, maintain, and repair telecommunications equipment and fiber infrastructure
• Troubleshoot service-impacting issues and perform corrective actions to restore customer services
• Support customer installations, service turn‑ups, maintenance activities, and repair work
• Maintain and support ILA sites and network infrastructure throughout assigned service territories
• Respond to service‑affecting incidents and urgent customer requirements in a timely manner
• Complete work orders, documentation, and system updates accurately and efficiently
• Safely operate company vehicles, tools, and field equipment while following established safety guidelines
• Participate in scheduled on‑call rotations and travel throughout assigned territories to support network operations and customer needs

What We Look For in a Candidate

Required:

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry‑level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit‑switching/SS7), TCP/IP (routers/higher‑layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Have knowledge of locating fiber optic cable, right‑of‑way, and As‑Builts.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Must possess the ability to quickly learn corporate databases.
• On‑call 24x7 on a rotational basis, on stand‑by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

• Experience in telecommunications or fiber optic environments
• Experience with network installation, maintenance, or troubleshooting
• Field service, cable, or broadband installation experience
• Construction trade experience
• Electrical or low‑voltage systems experience
• Technical repair or maintenance experience
• Demonstrated problem‑solving and troubleshooting skills
• Ability to quickly learn new technologies and processes

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: IL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short‑term incentives, long‑term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

#LI-Remote #Meta O&M markets

Requisition #: 343343

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.