Field Technician I

Master Meter, Inc.; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company Truck

Insurance premiums

401(k) Retirement Plan with match

Year-end bonus

Voluntary benefits

Paid time off

Job summary

Master Meter Field Technicians work closely with the sales team and distributor partners to provide world-class service to our customers. Field Technicians maintain and troubleshoot smart water meters and communication systems, provide support, feedback and training to utility partners, and track data to report activity.

Candidates should be prepared to understand and represent our business, adhere to safety practices and be comfortable in a dynamic, fast-paced work environment.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Installation, basic electronics, or equivalent experience (preferred).
• One-year technical customer service experience (preferred).
• Ability to install, repair, and maintain products and systems both internally and in the field.
• Knowledge of meter technologies (water, gas and/or electric) with various RF transmitter and data collection devices preferred.
• A keen interest in acquiring necessary skills with an ability to learn quickly.
• Ability to diagnose technical and/or operational problems.
• Ability to research, understand and/or analyze data; and complete work orders utilizing computer and manual data entry methods.
• Ability to write technical reports that can be utilized throughout the company.
• A keen willingness to help the team and learn new skills (essential).
• Basic computer skills with a strong tendency towards Excel or Data Bases (strongly preferred).
• Clean driving record, a valid driver’s license, a clean criminal background, and eligible to work in the U.S. (essential).
• Well-developed time management and organizational skills as well as strong communication skills.

Responsibilities

• Provide technical support for AMR/AMI systems on-site.
• Oversee AMR/AMI equipment installations as needed.
• Diagnose issues with communication systems, electrical systems and software tools.
• Maintain good communication with property staff, responding to questions and provide updates or changes to management.
• Maintain documentation and reporting.
• Follow-up and communicate with timeliness and accuracy.
• Ability to work as part of a team across functional lines to obtain information, coach, and influence others to improve operational effectiveness and understanding.
• Work with a high level of integrity and professionalism.

Skills

Technical customer service

Excel

Data bases

Communication skills

Technical reporting

Education

Associate of Applied Science Degree

Job description

Master Meter Field Technicians work closely with the sales team and distributor partners to provide world-class service to our customers. Field Technicians maintain and troubleshoot smart water meters and communication systems, provide support, feedback and training to utility partners, and track data to report activity.

Candidates for this position should be prepared to fully understand and represent our business, adhere to safety practices and be comfortable in a dynamic, fast-paced work environment. Travel is required for this position. This position will primarily be focused in the Louisiana and Mississippi areas.

Company Benefits Include:

• Company Truck, computer and business expense credit card
• Company-paid insurance premiums for Medical, Life/AD&D, and Short and Long-Term Disability Insurances!
• 401(k) Retirement Plan with up to 7.5% company match!
• Year-end bonus (equal to one month’s pay) eligible
• Voluntary (employee paid) benefits include dental, vision, accident, critical illness and hospital indemnity, and life/AD&D insurance, flexible savings accounts, health savings accounts.
• Paid time off including holidays, vacation and sick time.

Primary Duties:

• Provide technical support for AMR/AMI systems on-site.
• Oversee AMR/AMI equipment installations as needed.
• Diagnose issues with communication systems, electrical systems and software tools.
• Maintain good communication with property staff, responding to questions and provide updates or changes to management.
• Maintain documentation and reporting.
• Follow-up and communicate with timeliness and accuracy.
• Ability to work as part of a team across functional lines to obtain information, coach, and influence others to improve operational effectiveness and understanding.
• Work with a high level of integrity and professionalism.

Requirements:

• Associate of Applied Science Degree or equivalent combination of education and experience.
• Installation, basic electronics, or equivalent experience (preferred).
• One-year technical customer service experience (preferred).
• Ability to install, repair, and maintain products and systems both internally and in the field.
• Knowledge of meter technologies (water, gas and/or electric) with various radio frequency (RF) transmitter and data collection devices preferred.
• A keen interest in acquiring necessary skills with an ability to learn quickly.
• Ability to diagnose technical and/or operational problems.
• Ability to research, understand and/or analyze data.; and complete work orders utilizing computer and manual data entry methods.
• Ability to write technical reports that can be utilized throughout the company.
• A keen willingness to help the team and learn new skills (essential).
• Basic computer skills with a strong tendency towards Excel or Data Bases (strongly preferred).
• Clean driving record, a valid driver’s license, a clean criminal background, and eligible to work in the U.S. (essential).
• Well-developed time management and organizational skills as well as strong communication skills.

Physical Requirements:

• Willingness to travel 100% within a defined region (approximately 80% overnight Travel)
• Must be physically fit; able to frequently bend and periodically lift 50lbs
• Able to work/move at the required pace without direct supervision
• Interact verbally with diverse personalities

Behavioral Requirements:

• Good written, verbal, and telephone skills demonstrating Master Meter’s empathetic approach to dealing with customers
• Ability to manage multiple accounts, priorities and field projects
• Positive “can do”/professional attitude and quick, hands-on learner
• Enjoys and effective at training customers as required
• Self-motivated, disciplined and honest

Competency Requirements:

• Highly analytical, attention to detail and accuracy required; proactive problem-solving ability with a solutions-oriented attitude
• Robust time management skills and ability to manage and meet concurrent deadlines
• High energy level; comfortable performing multifaceted projects in conjunction with day-to-day activities
• Ability to get along with diverse personalities; tactful, mature, flexible
• Ability to establish credibility and be decisive
• Results and people oriented

Equal Opportunity Employer