Field Technician C, CFS

THE UNITED ILLUMINATING COMPANY; Orange (CT); On-site; USD 54,000 - 61,000; Full time

Job summary

The United Illuminating Company in Connecticut seeks a Field Technician C to support the Customer Field Service department. You will assist in developing simple to moderate overhead line construction designs and work orders, perform related calculations, and maintain data in SAP, GIS, and ALDEN systems.

You will learn and implement electrical codes and UI procedures while preparing work requests for smaller designs, and you may be called for storm and emergency assignments.

Qualifications

• High school diploma or GED required.
• Must enroll in Associates degree within 90 days of hire; continue in role for progression.
• Within 3 years must obtain Associate's degree in engineering/applied science or related curriculum.

Responsibilities

• Learn electric codes and safety standards (NESC/NEC/OSHA) and UI procedures.
• Prepare and process smaller design work orders and related documents.
• Gather requirements and produce accurate project documents (drawings, lists, service orders).
• Provide support to the Customer Field Service Department and communicate with management and customers.

Skills

Interpersonal skills

Teamwork

Microsoft Office

Education

Associate degree in engineering or related

30 college credits toward degree

Tools

SAP

GIS

ALDEN

Job description

POSITION – Union: Field Technician C

NUMBER OF OPEN POSITIONS: 1 LOCATION: UI CT - Orange - 100 Marsh Hill Rd WAGE RATE: $38.78 – $44.20

Job Summary

Apply administrative and technical knowledge and experience to assist and support the Customer Field Service department. Assist in developing simple to moderate overhead line construction design and work orders. Perform mathematical calculations to support designs. Update, maintain, and ensure accuracy of computerized systems and other data. Learn and become proficient with work management systems, applications and databases (GIS, SAP, ALDEN, ETC).

Key Responsibilities

Learn the electric codes and work practices associated with the distribution system such as NESC, NEC, OSHA, UI standards and guidelines, and Operating Procedures.

Duties

Provide support to the Customer Field Service Department. Prepare work requests for smaller designs & assist the department as needed. Examples of smaller design work include but are not limited to the following: Emergency Work Templates (“EWTs”), pole replacements for work orders within the SAP system, assist in taking field notes for third party work, capital work, and customer work, etc. Applies knowledge/skills to a range of simple to moderate activities as referenced in the examples listed above within their own area and responds to inquiries from others. Solves simple to moderate problems including new or unusual assignments related to their work.

Duties

Gather customer requirements & prepare accurate project documents (e.g., work requests, drawings, material lists, service orders, construction agreements, and PLP Agreements). Act as customer advocate. Works with regular supervision/guidance. Accountable for individual results and impact on team and/or customer. Prioritizes and organizes own work to meet agreed upon deadlines. Assess workload and prioritize own schedule to meet deadlines. Contributes to achievement of department goals; promotes teamwork in others.

Duties

Provide support and assistance to others as required. Rubber glove training required to make height measurements into secondary voltages on poles and mid span wires. Available for 24-hour coverage as required for storm restoration or emergency work. Effectively communicate (written and oral) with all levels of management and bargaining unit employees. Effectively and accurately organize critical information that affects multiple constituencies. Interact professionally with co-workers, management, customers, and other organizations outside UI. Some judgement is required to interpret and carry out instructions under minimum supervision Care and dependability to perform job duties efficiently and safely.

Required Qualifications

High school diploma or GED equivalent required. Must have at least thirty (30) accredited college credits toward and must enroll in Associates Science Degree in engineering and applied science or related curriculum within ninety (90) days of the date of hire while working within the Customer Field Service Department. Supporting documentation required for candidate includes transcript, curriculum completed, and remaining curriculum. After one (1) year in this role, completion of at least three (3) additional college credits toward Associates Science Degree in engineering and applied science or related curriculum, and successful demonstration of job skills to be evaluated by management, employee will be eligible for flow through from labor grade seven (7) to labor grade six (6). Must obtain Associates Science Degree in an engineering and applied science or related curriculum within three (3) years of the date of hire while working within the Customer Field Service Department. Upon successfully obtaining Associate's Science Degree in an engineering and applied science or related curriculum while in this position, as well as successful demonstration of job skills to be evaluated by management, employee will be eligible for consideration to progression to Field Technician B, Customer Field Services, labor grade three (3). Ten (10) years of experience in distribution, line construction, and maintenance is acceptable in lieu of Associates Science Degree in an engineering and applied science or related curriculum, Occasional users of flame-retardant clothing. Must have working knowledge of the PC including Microsoft Office and other windows-based systems. Demonstrated interpersonal skills and working as a team member. Must be at least eighteen (18) years of age and a high school graduate or equivalent, preferably with additional technical training and mechanical aptitude. Must have a valid drivers’ license, with a safe driving record. Must be available for storm and emergency assignments and to work extended duration with short notice. Must continuously work within company safety policies and procedures. Must be capable of performing all the essential job functions in the classification. Must successfully complete ongoing skill assessments to meet defined curriculum and progress, within a two (2) year period. Must be able to refer to and interpret drawings, sketches, written instructions and work orders. Must be able to use measuring tools, mobile data devices and testing instruments.

Preferred Qualifications

Applicable military experience preferred. Currently enrolled in Associates Science Degree in an engineering and applied science or related curriculum preferred.

Competencies

Growth & Continuous Improvement Initiative & Change Focused on Results Customer Centric (internal and/or External) Communication Collaboration Leadership (people managers/leaders)

Company: THE UNITED ILLUMINATING COMPANY Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail]. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: October-8-2026

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