Field Technician

MedScope Installation; Williamsport (Lycoming County); On-site; USD 26,000 - 60,000; Full time

Benefits offered by this job

Paid per trip

Flexible schedule

Set availability and capacity

Community impact

Job summary

MedScope Installation is seeking a Field Technician/Installer to perform installation, testing and education of personal emergency response equipment in clients' homes. This is a 1099 independent contractor role with the ability to set your own availability and capacity; work is SLA-driven and scheduled in advance.

The installer coordinates with members and caregivers, conducts equipment setup and testing, educates users, and resolves issues. Travel and paperwork compliance are required.

Qualifications

• Excellent verbal and written communication skills are required.
• Ability to work independently and manage schedules.
• Commitment to meeting or exceeding service levels (SLAs).
• Willingness to complete background checks and training as needed.
• High school diploma or equivalent is required.

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of equipment in clients' homes
• Educate clients/caregivers on device usage and maintenance
• Troubleshoot and resolve technical issues during installation
• Maintain accurate records of installations and calls using company software
• Obtain signatures via Docusign on paperwork during installations
• Adhere to safety protocols, regulatory requirements and policies

Skills

Excellent verbal and written comms

Ability to work independently

Commitment to meeting/exceeding SLAs

Willing to complete background checks

Education

High school diploma or equivalent

Job description

MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of

Personal Emergency Response System (PERS) users nationwide. Our work helps

individuals—many of whom are Medicaid members—remain safe and independent in their

homes.

Role Overview

This is a 1099 independent contractor role ideal for individuals looking to add

supplemental, low-complexity work to their schedule.

Installers set their availability and capacity in advance. Jobs are assigned; installers are

responsible for coordinating appointments directly with members/caregivers and

completing work within required timeframes (SLA-driven).

Responsibilities

• Coordinate appointment scheduling directly with clients


• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes


• Educate clients/caregivers on device usage, features and maintenance


• Troubleshoot and resolve technical issues during installation

Field Technician/Installer – Job Description

• Maintain accurate records of installations, service calls and client interactions using company software


• Collaborate with member support and installer coordinators to provide seamless support to members


• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments


• Adherent to all safety protocols, regulatory requirements and company policies during installations

Key Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto insurance documentation


• Willing to complete background checks and training


• Excellent verbal and written communication skills


• Working email address, smartphone with voicemail and basic computer skills


• High school diploma or equivalent


• Ability to work independently


• Commitment to meeting/exceeding service level requirements


• Field technician, cable/alarm installation experience a plus but not required

Physical & Work Environment Requirements

This role requires regular travel to member homes and may involve physical activity,

including bending, kneeling, reaching and climbing stairs. Contractors may need to carry

and handle lightweight equipment (typically under 10-15 pounds) and work in a variety of

home environments.

Why Installers Work with Us:

• Paid for every trip — including when installations cannot be completed


• Quick installs — most jobs take 15–20 minutes


• Set your availability and capacity — work is assigned accordingly


• Make an impact in your community — contribute to the safety and wellbeing of members

Compensation (1099 – no hourly pay)

• 0–25 miles: $32


• 25.1–40 miles: $48.50


• 40.1–75 miles: $72.00


• 75.1+ miles: $90

You are paid per trip (one-way mileage), regardless of install outcome.