Field Technician

Cable ONE; Tennessee; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

Job summary

Cable One’s Sparklight brand is hiring a Field Technician in Tennessee to keep customers connected. You will install drops, troubleshoot service issues, and help relocate equipment at residential and business sites.

You will use RF meters and diagnostic tools, maintain proper signal levels, and educate customers on their gear. The role requires a clean driving record, willingness to work overtime/on-call, and a customer-focused mindset.

Qualifications

• 3+ months of customer service or related experience or training.
• High school diploma or GED required.
• Must be able to lift up to 100 lbs., work on ladders, and in all weather conditions.

Responsibilities

• Connect customers by installing drops or outlets in residential and business properties.
• Use RF/digital testing equipment and diagnostic tools to troubleshoot service drops, diagnose reception issues, and repair from customer equipment to the distribution amplifier output.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades and educate customers on equipment use.
• Perform other duties as needed to support company goals.

Skills

Customer service experience

Problem solving

RF meters aptitude

Overtime flexibility

Communication

Attendance

Education

High school diploma or GED

Tools

RF meters

Volt-Ohm meters

Job description

Job Description:

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As a Sparklight Field Technician, you will be helping your community stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs, and relocating existing equipment.

What you will do to contribute to the company’s success

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.

• Takethe training you gain to useelectronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.

• You will ensure we’re providingproper upstream and downstream signal levels at each termination on the customer’s premises.

• You will beproactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.

• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

• A good driving record and a valid driver’s licensein the state you are applying.

• We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.

• Flexibility to go above and beyond for our customers by working overtime and on-call as needed.

• Problem solving is key when working with our customers. Be able to listen to customers and present solutionsin a positive manner.

• Due to the nature of the position, you will need tosuccessfullywork in small and confined areas;liftto 100lbs.;work on a ladder;and work in all weatherconditions.

• You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.

• High school diploma or GED.

• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)

• Free Cable One services if you live in a serviceable area

• Annual community support to various organizations across the U.S.

• Associate recognition & awards programs

• Advancement opportunities

• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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