Field Technician

Cable ONE; Kingsland (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

401(k) with company match

Group Legal plan

Identity Theft Protection

Tuition reimbursement

Community support programs

Recognition & awards

Advancement opportunities

Collaborative work environment

Job summary

Sparklight, a Cable One brand, is hiring a Field Technician to install customer service drops and outlets in homes and businesses, troubleshoot signal issues, and perform repairs. You’ll use RF and volt-ohm meters and learn to optimize upstream/downstream levels on customer premises.

You’ll engage customers, explain equipment use, and may suggest upgrades while upholding our values and working in various weather and locations. A valid license and strong safety awareness are essential.

Qualifications

• High school diploma or GED required.
• Clean driving record and valid driver's license for the applicable state.
• Ability to learn RF, digital and Volt-Ohm meters to diagnose and repair issues.
• Aptitude to work overtime and be on-call as needed.
• Strong problem solving and customer-facing communication skills.
• Able to work in small/confined spaces and lift up to 80 lbs.

Responsibilities

• Install customer service drops or outlets in residential and commercial properties.
• Use RF/digital meters to troubleshoot signal issues and achieve proper levels.
• Diagnose and repair reception performance from customer premises to equipment outputs.
• Educate customers on equipment use and suggest service upgrades as appropriate.
• Contribute to team goals and uphold Sparklight values in daily tasks.

Skills

Customer service

Problem solving

Flexibility

Safety consciousness

Communication

Education

High school diploma or GED

Tools

RF meters

Volt-Ohm meters

Digital test equipment

Job description

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As a Sparklight Field Technician, you will be helping your community stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs, and relocating existing equipment.

What you will do to contribute to the company’s success

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.

• Takethe training you gain to useelectronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.

• You will ensure we’re providingproper upstream and downstream signal levels at each termination on the customer’s premises.

• You will beproactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.

• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

• A good driving record and a valid driver’s licensein the state you are applying.

• We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.

• Flexibility to go above and beyond for our customers by working overtime and on-call as needed.

• Problem solving is key when working with our customers. Be able to listen to customers and present solutionsin a positive manner.

• Due to the nature of the position you will need tosuccessfullywork in small and confined areas;liftto 80lbs.;work on a ladder;and work in all weatherconditions.

• You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.

• High school diploma or GED.

• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!

Core Competencies

• **Committed:** Values each and every customer, while working hard to keep their business and support our communities.

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarded.

• **Personal:** Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Sparklight, a Cable One brand, appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)

• Annual community support to various organizations across the U.S.

• Associate recognition & awards programs

• Advancement opportunities

• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, a Cable One brand, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Sparklight, a Cable One brand, is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.