Field Technician

Wire3; Jacksonville (FL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Hourly pay

Company-paid premiums for medical, ...

401(k) plan with company match

PTO after 90-day probation

Paid holidays

Job summary

Wire 3 is hiring a Field Technician in Jacksonville, FL to install, maintain, and troubleshoot fiber optic networks, providing ultra-high-speed internet and a superior customer experience. You will work with cutting-edge fiber technology to ensure reliable connections and minimal disruption.

As a FTTH Technician, you will be one of the initial points of contact for customers, guiding them through the installation process, documenting work at each site, and collaborating with teammates to deliver

Qualifications

• High school diploma or GED preferred; college or technical/vocational training is a plus.
• Valid Florida Driver’s License and clean driving record required.

Responsibilities

• Perform cable testing and documentation for all media types.
• Install, maintain, and troubleshoot fiber optic systems and networks.
• Handle optical fiber-related tasks, including cable pulling, suspension, fiber termination, fusion splicing, and testing, following NEC and local regulations.
• Collaborate with team members to deliver high-quality service to business and residential customers.
• Document work performed at each customer site.

Skills

Teamwork

Customer service

Home networking

Tools handling

Safety compliance

Print interpretation

Education

High school diploma or GED

Technical/vocational training

Tools

Drills

Cable cutters

Hammer drills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Technician

Full Time Jacksonville, FL, US

Salary Range: $21.00 To $24.00 Annually

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions, and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

JOB OVERVIEW:

As our FTTH (Fiber to the Home) Technician, you will be one of the initial points of contact for our customers, ensuring they experience a seamless installation process and that the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

RESPONSIBILITIES:

• Perform cable testing and documentation for all media types
• Install, maintain, and troubleshoot fiber optic systems and networks
• Handle optical fiber-related tasks, including cable pulling, suspension, fiber termination, fusion splicing, and testing, following NEC and local regulations
• Collaborate with team members to deliver high-quality service to business and residential customers
• Document work performed at each customer site

REQUIRED SKILLS / ABILITIES:

• Strong teamwork and customer service skills
• Basic computer and home networking knowledge; experience with electronic audio/video systems is a plus
• Proficiency in using tools such as drills, cable cutters, and hammer drills
• Ability to follow safety guidelines, including wearing required PPE
• Capability to work in various weather and environmental conditions
• Strong work ethic with the ability to complete tasks neatly and efficiently
• Ability to interpret prints and follow color-coordinated routing
• Excellent customer relations and problem resolution skills

EDUCATION / EXPERIENCE:

• High school diploma or GED preferred; college or technical/vocational training is a plus
• Valid Florida Driver’s License and clean driving record required

PHYSICAL REQUIREMENTS:

• Ability to work at heights up to 30 feet, including using ladders and hand climbing utility poles with gaffs
• Capability to work in confined spaces, including manholes
• Ability to stoop, kneel, and crouch for extended periods
• Must be able to lift 50 pounds and carry 25 pounds consistently
• Willingness to work flexible schedules, including weekends, holidays, and evenings

BENEFITS:

• Hourly
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

EOE STATEMENT:

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.