Field Technician

MedScope Installation; Des Moines (IA); On-site; Full time

Job summary

MedScope Installation is seeking independent contractor installers to support flexible, low-complexity work across des moines area. You will coordinate scheduling with members and caregivers, handle delivery, setup and testing of emergency response devices in clients' homes, and educate users on operation and maintenance.

As a 1099 contractor, you set your availability; most trips are quick (15–20 minutes) and compensated per trip.

Qualifications

• Must have a valid driver's license and vehicle.
• Excellent verbal and written communication skills.
• High school diploma or equivalent.
• Ability to work independently and meet SLA requirements.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes.
• Educate clients/caregivers on device usage, features and maintenance.
• Troubleshoot and resolve installation issues.
• Maintain accurate records of installations, service calls and client interactions using company software.
• Collaborate with member support and installer coordinators to provide seamless support to members.
• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments.
• Adherent to all safety protocols, regulatory requirements and company policies during installations.

Skills

Driver's license

Reliable vehicle

Communication skills

Independent worker

Service level adherence

Background check willingness

Basic computer skills

Smartphone usage

Email familiarity

Education

High school diploma or equivalent

Job description

MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of

Personal Emergency Response System (PERS) users nationwide. Our work helps

individuals—many of whom are Medicaid members—remain safe and independent in their

homes.

Role Overview

This is a 1099 independent contractor role ideal for individuals looking to add

supplemental, low-complexity work to their schedule.

Installers set their availability and capacity in advance. Jobs are assigned; installers are

responsible for coordinating appointments directly with members/caregivers and

completing work within required timeframes (SLA-driven).

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in
• clients’ homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation
• Maintain accurate records of installations, service calls and client interactions using
• company software
• Collaborate with member support and installer coordinators to provide seamless
• support to members
• Obtain appropriate signatures via Docusign on all required paperwork during
• installation appointments
• Adherent to all safety protocols, regulatory requirements and company policies
• during installations

Key Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto
• insurance documentation
• Willing to complete background checks and training
• Excellent verbal and written communication skills
• Working email address, smartphone with voicemail and basic computer skills
• High school diploma or equivalent
• Ability to work independently
• Commitment to meeting/exceeding service level requirements
• Field technician, cable/alarm installation experience a plus but not required

Physical & Work Environment Requirements

This role requires regular travel to member homes and may involve physical activity,

including bending, kneeling, reaching and climbing stairs. Contractors may need to carry

and handle lightweight equipment (typically under 10-15 pounds) and work in a variety of

home environments.

Why Installers Work with Us:

Paid for every trip — including when installations cannot be completed

Quick installs — most jobs take 15–20 minutes

Set your availability and capacity — work is assigned accordingly

Make an impact in your community — contribute to the safety and wellbeing of members

Compensation (1099 – no hourly pay)

0–25 miles: $32

25.1–40 miles: $48.50

40.1–75 miles: $72.00

75.1+ miles: $90

You are paid per trip (one-way mileage), regardless of install outcome.