Field Technician

Newman Properties Inc; Bowmansville (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid training

Company vehicle

Cell phone stipend

Professional development

401(k) match

Paid holidays

Paid vacation

Job summary

Empire Petroleum Services is seeking a Field Technician to troubleshoot, install, and repair customer equipment based on demand and needs. The role emphasizes professional interaction with clients and adherence to company policies.

The technician will perform scheduled maintenance, document work accurately, and maintain vehicle readiness while ensuring safety and efficiency in all tasks.

Qualifications

• High school diploma or GED plus 1–3 years mechanical/electrical work experience or equivalent education.
• Strong verbal communication and professional demeanor.
• Ability to read schematics and operation manuals.

Responsibilities

• Troubleshoot, install, and repair customer equipment as needed.
• Maintain a neat, accurate record of time, work orders and repair narratives.
• Perform scheduled maintenance per company policies and procedures.
• Keep van organized, stocked with parts, and safe for operation.
• Provide excellent customer service and professional interactions with clients.
• Open and close work orders with Dispatch and report on service activities.

Skills

Mechanical experience

Electrical experience

Reading schematics

Tool handling

Customer service

Education

High School Diploma or GED

Tools

Hand tools

Diagnostics equipment

Multimeter

Job description

Primary Objective

The Field Technician is responsible for troubleshooting, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment based upon customer demand and need; and providing complete customer satisfaction politely and professionally. At Empire Petroleum Services, we believe in helping our employees and customers thrive. We're not just offering jobs - we're offering the opportunity to be part of something bigger, to make a real impact, and to grow both personally and professionally.

Key Responsibilities

• Effectively analyzes problem situations about breakdowns of customer equipment and recommends to the customer actions necessary to correct the situation.
• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in van.
• Maintains service van to ensure that it is clean, organized, and hazard-free inside and out.
• Performs factory-authorized modifications per specifications.
• Responsible for maintaining personal tools required for performing the job effectively and safely.
• Performs related duties as assigned or as the situation dictates.

Qualifications and Skills

• A minimum of a high school diploma/GED and/or one to three years of mechanical and electrical experience in a similar environment, or equivalent college or vocational education.
• Excellent people skills and verbal communication required.
• Knowledge of reading schematics and manuals.
• Knowledge of mechanical and electrical equipment.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs.
• Ability to safely operate personal hand tools.

Benefits

• Competitive compensation packages.
• Comprehensive health and wellness benefits.
• Paid training, take home company vehicle, cell phone stipend.
• Professional development opportunities.
• Employee recognition programs.
• Medical, 401(k) match, paid holidays and paid vacation.

Physical Requirements

• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must obtain and maintain a DOT Medical Certification
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance