Field Technical Support – Construction & Mechanical Systems

StruXure Outdoor, LLC; Dahlonega (GA); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Bonus eligibility

Job summary

StruXure Outdoor, LLC is seeking a Field Technical Support Specialist to diagnose and resolve mechanical, electrical, and installation issues in the field. You’ll provide remote and on-site assistance to dealers and end users, ensuring equipment performs to spec and installations meet safety standards.

The role requires 3+ years in mechanical field service, travel readiness, and strong communication. A valid driver's license and ability to travel by air are required; hybrid schedule supports

Qualifications

• 3+ years in mechanical systems troubleshooting or field service.
• Hands-on experience with motor controls, low-voltage wiring, and system installations preferred.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Diagnose and resolve mechanical, electrical, and installation issues on product systems via phone, email, and on-site support.
• Troubleshoot motor controls, wiring, alignment, and system operation concerns.
• Respond to dealer service calls within 2 business hours and coordinate field visits as needed.
• Document issues, solutions, and field feedback in the service system within 48 hours.
• Maintain a fully stocked service van and tools for on-site troubleshooting.
• Lead or assist dealer training on installation techniques and calibration.
• Participate in product field testing and provide feedback on performance.

Skills

Mechanical troubleshooting

Customer service

Communication

Independent work

Education

High School Diploma or equivalent

Job description

Field Technical Support – Construction & Mechanical Systems

Job Category: Others

• Full-Time
• Hybrid

Locations

Showing 1 location

Description

This is a field service and mechanical troubleshooting role, not IT support. As a Field Technical Support Specialist (Mechanical/Construction), you will be the front-line resource for troubleshooting, diagnosing, and resolving product installation and operational issues in the field. This role focuses on mechanical systems, motor controls, electrical connections, and product installations — supporting our dealer network and end users in achieving safe, efficient, and high-quality outcomes. You’ll provide both remote and on-site technical assistance, ensuring equipment and systems perform to spec.

What You’ll Do

• Diagnose and resolve mechanical, electrical, and installation issues on product systems through phone, email, and on-site support.
• Troubleshoot motor controls, wiring connections, structural alignment, and system operation concerns.
• Respond to all dealer service calls within 2 business hours; coordinate field visits or technical follow-ups as needed.
• Document service issues, technical solutions, and field feedback in the service management system within 48 hours.
• Maintain a fully stocked technical service van with tools, test equipment, and product parts for on-site troubleshooting.
• Lead or assist in dealer training sessions on product installation techniques, system calibration, and operational best practices.
• Participate in product field testing, providing detailed feedback on mechanical and electrical system performance.

Qualifications

• High School Diploma or equivalent
• 3+ years of experience in mechanical systems troubleshooting, construction, or field service roles
• Hands-on experience with motor controls, low-voltage wiring, and system installations preferred
• Strong customer service and communication skills
• Excellent problem-solving abilities and attention to detail
• Capable of working independently, with occasional travel for on-site service support

Travel Requirements:

• Must be able and willing to travel frequently, including air travel across regional and national locations.
• Must possess a valid driver’s license and have the ability to rent and operate a car for travel and field support assignments.

As of the date of this posting, a good faith estimate of the current pay scale for this position is $55,000 to $60,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Compensation: competitive salary and bonus eligibility
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with match
• Work-Life Balance: parental leave, wellness programs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.