Field Technical Service Representative-Metal Packaging

Crown Holdings; Buffalo (NY); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading packaging manufacturer is seeking a field technical service representative to travel extensively supporting food Division customers. The ideal candidate should hold a relevant degree and have experience in a technical role within a food or packaging environment. Responsibilities include managing technical interfaces with clients and collaborating internally while maintaining effective communication. Comprehensive benefits and competitive pay are offered.

Benefits

Company-paid health insurance

Company-matched 401(k)

Qualifications

• 2+ years in packaging manufacturing, food production, or related industry.
• Experience with technical customer interaction.
• Self-motivated and strong organizational skills.

Responsibilities

• Provide technical leadership on quality matters.
• Manage technical interface between Food Division and customers.
• Collaborate with internal teams to develop strategies.

Skills

Field testing

Problem-solving leadership

Effective communication

Project management

Time management

Education

BA/BS degree in Food Science, Engineering, Packaging

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Overview

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc., is a global leader in the design, manufacture and sale of packaging products for consumer goods. Our Food Division is a leading manufacturer of food cans in North America, serving markets including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry foods. We focus on excellence and offer a wide selection of food cans from round to bowl as well as shaped cans. This position supports Crown Food Division customers in the Northeastern United States and Eastern Canada.

Location: This position will support Crown Food Division customers in the Northeastern United States and Eastern Canada.

Position Overview

This field technical service representative will spend the majority of time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. The role serves as the primary technical contact for customers and acts as the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.

Responsibilities

• Provide problem-solving leadership on technical and quality matters relating to food can and end performance
• Manage the overall technical interface between the Food Division and customers
• Support customers in all technical aspects of the business including current packages and new package development
• Develop and manage technical meetings between Crown and customers to discuss ideas, issues, and solutions
• Interact directly with customers and internal manufacturing operations
• Collaborate with Sales, R&D, Engineering, and Manufacturing to develop strategies and action plans for current and potential new customers
• Extensive travel (up to 80%) to service customer needs

Qualifications (Ideal Candidate)

• BA/BS degree in Food Science, Engineering, Packaging or a related discipline
• 2+ years in a packaging manufacturing environment, food production, or a related industry
• Experience interfacing with customers in a technical capacity (field testing, qualification trials, claims management, etc.)
• Experience with double seaming technology, various canning equipment, and troubleshooting is preferred but not required
• Effective verbal and written communication skills; able to interact with customers and employees at all levels
• Demonstrated ability to manage multiple projects to completion
• Self-motivated, able to work in a team and independently
• Well organized with good time management and detail orientation
• Strong PC skills (Word, Outlook, Excel)
• Committed to ongoing personal development and career growth
• Knowledge and/or certification in Six Sigma is a bonus

Physical Requirements

• Regularly required to sit, stand, walk, use hands, reach with hands and arms; may balance, stoop, kneel, crouch, or crawl
• May lift and/or move up to 30 lbs
• Specific vision abilities include close, distance, color vision and ability to adjust focus

Working Conditions

• Work may be outside of a typical office setting in a plant environment and in an office
• Possible exposure to moving mechanical parts and vehicular traffic
• Possible exposure to a wide range of temperatures
• Noise level is frequently loud

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

Crown offers competitive pay and comprehensive benefits, including free company-paid health insurance for employees and company-matched 401(k).