Field Technical Representative - Kansas City, MO

Guardian Protection Products; Kansas City (MO); On-site; USD 76,000 - 92,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) with company match

Performance Based Bonus

Job summary

Tremco Construction Products Group (CPG) seeks an Field Technical Representative to ensure proper on-site application of products and resolve issues in the field. You will perform substrate analysis, provide demonstrations, and support installations in line with industry standards.

With 4–7 years in technical service or construction, you will communicate clearly with customers and internal teams, coordinate testing, and travel up to 50% within the region.

Qualifications

• Bilingual ability not required; candidates must demonstrate strong customer service orientation.
• Excellent written and verbal communication for on-site customer interactions.
• Ability to assess issues and offer practical, safe technical solutions.

Responsibilities

• Provide on-site support for Tremco CPG product lines in the field.
• Recommend products and solutions within and beyond primary lines.
• Ensure compliance with codes, standards, and warranty requirements.
• Conduct substrate analysis using appropriate equipment and methods.
• Provide training and demonstrations for customers and staff.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree (Science/Engineering/Construction)

High school diploma + 5 years experience

Tools

Microsoft Office

Job description

JOB DESCRIPTION

Tremco Construction Products Group (CPG), part of RPM International Inc., unites industry-leading building envelope solutions manufacturers, service providers and trusted brands-including Tremco, Nudura, Dryvit, Willseal, Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada-to deliver comprehensive, integrated building systems. With operations spanning North America, Europe, Asia-Pacific, India and Latin America, Tremco CPG has a global presence supported by regional businesses and distributors who understand local market needs for commercial, industrial and residential construction and restoration projects.

GENERAL PURPOSE OF THE JOB

The Field Technical Representative ensures proper application of Tremco CPG products in accordance with all company and industry guidelines by providing on-site application and problem resolution.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide independent support for primary territory product lines. Recommend products and solutions outside of primary product lines with occasional direction. Ensure compliance with best practice standards for application or installation to protect against and mitigate potential warranty issues. Provide site support by performing general and complex product applications/installations. Perform substrate analysis using specialty equipment. Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field. Provide field support by collecting data for project or product specific testing and interpreting results. Recommend application and installation policies within technical literature. Coordinate 3rd party testing certification/approvals. Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands‑on demonstrations in a classroom, distributor locations, or job site settings showing application or installation of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery. Support qualified applicator program and/or authorized product installation program. Use relevant information and individual judgment to determine whether designs, applications, and installations comply with local codes, industry standards, and regulations. Maintain records associated with job site visits and project completions. Aids in new product review to ensure product feasibility and value engineering aspects. Ensure customer satisfaction and works to resolve issues for optimal outcomes. Provide feedback on customer recommendations and suggestions.

EDUCATION

Bachelor's Degree in Science, Engineering, Construction, or similar preferred. and 2-4 years of construction or industry experience OR Minimum High School Diploma or GED with 5 years of relevant construction or industry experience.

EXPERIENCE

4-7 years Technical Service, Construction, Project Management, Field Management, or similar experience. Hands‑on experience with product application or installation. Possess a general understanding of field-testing methods and techniques. Ability to articulate a message in letter format. Detailed in jobsite observations. General Awareness of building code and requirements.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS

Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures. Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems. Customer Service skills, including needs assessments and evaluation of customer satisfaction. Excellent communication, listening, and interpersonal skills, with the ability to work collaboratively with internal teams and external partners. High level of attention to detail and organizational skills, with the ability to effectively manage timelines, meet deadlines, and manage project scope. Strong problem‑solving skills with the ability to manage multiple, simultaneous projects with competing priorities. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to travel up to 50% within assigned region. Travel may be on short notice with overnight stays.

BENEFITS AND COMPENSATION

The base salary rangefor applicants in this position generally starts at $84K and goes up based on experience plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.