Field Technical Representative

Amrize Building Envelope; Town of Texas (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement savings

Medical, Dental, and Life Insurance

Paid parental leave

Educational assistance program

Job summary

Amrize Building Envelope is seeking a Field Technical Representative to join their Warranty/Technical Services team. This remote role focuses on training contractors, conducting inspections, and providing technical support for roofing products like Elevate and GenFlex.

The ideal candidate will have a bachelor's degree in construction management or extensive commercial roofing experience, with strong communication and customer service skills. Amrize offers competitive salary and comprehensive benefits.

Qualifications

• 8+ years experience in a commercial roofing role or military service in a construction specialty.
• Ability to travel overnight 20%-30% of the time.
• Must possess a valid driver's license.

Responsibilities

• Train contractors on roofing application techniques.
• Conduct technical inspections and warranty claim investigations.
• Educate customers on product specifications.

Skills

Technical expertise in roofing systems

Customer service focus

Strong communication skills

Organizational skills

Education

Bachelor’s Degree in Construction Management or Architecture

High school diploma with 10 years’ construction experience

Job description

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.

About the Role

The Field Technical Representative (FTR) is a field-based role with company truck and home office, part of the Warranty/Technical Services team at Amrize Building Envelope division. The FTR reports to the Regional Technical Manager for their area and acts as the "boots on the ground", the face of the company, conducting the following day‑to‑day activities:

• Train licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products.
• Perform technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, conduct warranty claim investigations, and provide on-site technical construction assistance to professional architects, designers, and installers.

This is a fully remote position; the candidate must live within the territory (Texas – ideally San Antonio or surrounding areas).

What You’ll Accomplish

• Educate customers, sales representatives, and teammates on how to apply Elevate, GenFlex, and Gaco products per product specifications.
• Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty, type/term, and construction site specific conditions.
• Provide feedback on company literature, specs, construction details, and assemblies to ensure the most accurate information is available for the customer.
• Develop strong customer relationships and inspire customer confidence.
• Follow corporate and division policies and applicable governmental safety regulations.
• Work with internal and external customers to understand and document complex business needs and troubleshoot issues.
• Define and document a project, set timelines, align resources, and execute to meet deadlines.
• Investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
• Manage customer expectations proactively throughout the investigation/troubleshooting process.
• Prioritize work and maintain an understanding of current business initiatives while identifying opportunities for improvement.
• Commit to communicating, improving and adhering to health, safety, and environmental policies in all work environments and areas; promote a culture of safety.

What We’re Looking For

Base Requirement (one required):

• Bachelor’s Degree in Construction Management or Architecture.
• Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214).
• High school diploma and minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

Additional Requirements

Strong technical expertise in most of the following products and an aptitude to learn the rest:

• Single‑Ply Roofing Systems (EPDM, TPO, PVC)
• Asphalt Roofing Systems (SBS, APP, BUR)
• Metal Systems (Standing Seam Roofs, Cavity Wall Assemblies)
• Roofing Coatings (Silicone Roof Coatings, Acrylic Roof Coatings)
• Urethane Systems (P.U.F. Roofing, Wall Foam)
• Garden Roofing Systems (Built In Place, Modular)
• Must be personable, professional, and maintain a high level of integrity.
• Strong customer service focus.
• Strong verbal and written communication skills.
• Ability to think outside the box.
• Good organizational and time management skills.
• Must be able to travel overnight 20%–30% of the time by air or car.
• Work flexible hours with minimum notification when necessary.
• Current driver’s license.
• Claims adjusting experience.

Additional Requirements

• Adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment (PPE), including respirators.
• Employees required to wear respirators must be clean shaven where the respirator seal meets the face to pass fit tests.

What We Offer

• Competitive salary
• Retirement savings: 401(k) pre‑tax and/or Roth after‑tax savings
• Medical, Dental, Disability, and Life Insurance
• Holistic Health & Well‑being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs)
• Vision and other voluntary benefits and discounts
• Paid time off & paid holidays
• Paid parental leave (maternity & paternity)
• Educational assistance program

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.